Field Service Technician I

ZipRecruiter; Arvada (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Field Service Technician I to provide IT support across customer locations. You'll handle hardware repairs and troubleshooting while ensuring compliance with service-level agreements. If you excel in a fast-paced environment and have strong problem-solving skills, this role offers a chance to build your career in technical support.

Benefits

Mileage compensation

Training provided

Qualifications

• 2-5 years of experience preferred.
• Experience with hardware repair and troubleshooting.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide general IT support on customer sites.
• Handle break-fix and IMAC calls.
• Ensure SLA compliance within 4-6 hours.

Skills

Hardware repair

Break-fix experience

Familiarity with ticketing systems

Problem-solving

Education

A+ certification

Tools

Lexmark printers

HP printers

Dell printers

Lenovo printers

Job description

Job Title: Field Service Technician I

Location: Arvada, CO 80002

Duration: 2-Month Contract to hire

Job Description:

The primary responsibilities involve being dispatched to customer sites to provide general IT support. Tasks include driving to client locations, handling break-fix and IMAC calls, and supporting various devices such as printers, laptops, servers, and network equipment. The support level varies depending on the customer.

Top 2 required skills: Hands-on hardware repair (printers, PCs, POS systems), break-fix experience, and familiarity with ticketing systems.

Work Schedule: M-F 9-6 during training; post-training, Tues-Sat 9-6, starting each day from home.

Overtime and On-Call: No OT during training. On-call rotation begins after training and OEM certifications are completed.

Experience: 2-5 years preferred, but training will be provided.

Certifications/Education: A+ certification is a plus but not required. Experience with Lexmark, HP, Dell, Lenovo printers and equipment is also desirable.

Mileage: Varies; mileage is compensated. Travel covers the Denver Metropolitan Area and occasionally further north to Fort Collins.

Ideal Candidate: Must thrive in a fast-paced environment, demonstrate excellent problem-solving skills, and maintain composure under pressure. Responsible for on-site technical support, troubleshooting, and maintenance, ensuring SLA compliance within 4-6 hours.

This role involves extensive driving, efficient routing, and adaptability to changing schedules.