Field Service Technician - HOA & Community Repairs

Group Jazz; Laguna Beach (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

Odevo's UpKept Services is seeking a motivated Field Service Technician to join our Los Angeles, CA operations, delivering high-quality residential maintenance and repair services for HOAs and community associations.

You will respond to work orders, perform preventive maintenance, coordinate with trade partners, and represent UpKept Services with professionalism in every community interaction while reporting to the Maintenance Director.

Qualifications

• High school diploma or GED equivalent.
• 2+ years of hands-on experience in residential or commercial maintenance, facilities, or a related trade.
• Strong general maintenance background across multiple trades and troubleshooting.
• Valid driver's license with a clean driving record.
• Ability to read work orders and schematics.
• Comfortable using mobile technology for work orders, timekeeping, and communication.
• Ability to lift up to 50 lbs and work outdoors in varying conditions.

Responsibilities

• Take ownership of assigned work orders from initial assessment through completion and closeout, working independently while escalating for support when needed.
• Respond to reactive maintenance requests within assigned service-level timelines.
• Test completed repairs to confirm proper function, and leave the work area clean and safe before closing the work order.
• Complete assigned work orders accurately in the work order management platform, including labor time, materials used, photos, and notes.
• Accurately track materials, receipts, and labor, and notify the Maintenance Director before continuing with any work expected to exceed the approved Not-to-Exceed (NTE) amount.
• Identify any change to the original scope of work and obtain approval from the Maintenance Director before proceeding with out-of-scope work.
• Proactively communicate delays, parts needed, access issues, return visit needs, and changes in scope to the Maintenance Director and community manager as applicable.
• Perform routine inspections and preventive maintenance tasks across community common areas.
• Document findings and report deferred maintenance items, safety concerns, and larger repair needs observed on site for Director review.
• Support seasonal maintenance programs, including HVAC filter changes, irrigation walkthroughs, and lighting checks.
• Serve as on-site point of contact for approved trade partners when overseeing subcontracted work.
• Verify trade partner work quality before closing associated work orders.
• Report trade partner performance issues to the Maintenance Director promptly.
• Log all time accurately in the UKG timekeeping system daily.
• Maintain vehicle, tools, and equipment in clean, organized, and safe working condition.
• Adhere to all safety protocols, OSHA guidelines, and UpKept Services policies.
• Retain work order records and supporting documentation in accordance with the company’s five-year retention policy.
• Deliver a high standard of customer service in all interactions with community managers, residents, board members, and vendors, treating each with courtesy and professionalism.
• Represent UpKept Services brand standards in appearance, communication, and conduct at all times.
• Communicate job status updates proactively to the Maintenance Director or community manager as applicable.

Education

High school diploma or GED

Job description

Odevo's UpKept Services is seeking a motivated Field Service Technician to join our Los Angeles, CA operations, delivering high-quality residential maintenance and repair services for HOAs and community associations.

You will respond to work orders, perform preventive maintenance, coordinate with trade partners, and represent UpKept Services with professionalism in every community interaction while reporting to the Maintenance Director.