Field Service Technician Helper — Growth & Perks

DNOW; Odessa (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k) retirement savings

Comprehensive benefits (medical, dent,

Vision, life and disability coverage

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Service Technician Helper to deliver field service and exceptional customer support. You will support on-site installation, repair, maintenance, and testing while tying workflows to schedules.

This role emphasizes troubleshooting, documenting processes, and building strong customer relationships. A high school diploma and good communication skills are required; assembly experience is preferred. Benefits, growth opportunities, and a friendly team environment are available.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal skills, proficient in oral and written communications.
• Assembly experience preferred.
• Basic reading skills. Must be able to follow directions.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to perform work accurately and thoroughly.
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all company's filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers.

Skills

Interpersonal skills

Troubleshooting

Mobile tools familiarity

Flexible shifts

Education

High School diploma or equivalent

Job description

DNOW is seeking a Service Technician Helper to deliver field service and exceptional customer support. You will support on-site installation, repair, maintenance, and testing while tying workflows to schedules.

This role emphasizes troubleshooting, documenting processes, and building strong customer relationships. A high school diploma and good communication skills are required; assembly experience is preferred. Benefits, growth opportunities, and a friendly team environment are available.