Field Service Technician: Heavy Equipment Support & Training

Xcmg North America; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

XCMG North America is seeking a Field Service Technician to provide on-site and remote technical support across an assigned territory. You will diagnose, repair, and train customer technicians on XCMG equipment, employing diagnostic tools, software, and manuals.

This role emphasizes safety, accuracy, and timely problem resolution. Ideal candidates have a strong mechanical background, experience with heavy construction machinery, and the ability to interpret hydraulic and electrical schematics.

Qualifications

• 5+ years experience, with ≥3 years in heavy equipment.
• Strong mechanical background with ability to repair heavy machines.
• Able to read hydraulic and electrical schematics.
• Proficient in MS Office and CRM reporting.
• Excellent communication and interpersonal skills.

Responsibilities

• Troubleshoots customer calls to determine cause and resolution.
• Assist in on-site equipment repairs and training of customers.
• Provide feedback to Engineering and Factory teams on customer concerns.
• Coordinate training needs and schedule classes within region.
• Complete paperwork including CRM reports and travel approvals.
• Escalate issues to Service Manager and Factory support.
• Travel up to 70% and operate remotely within territory.

Skills

Heavy equipment repair

Mechanical aptitude

Communication skills

Interpersonal skills

Customer service

Education

Trade school

Tools

CRM software

MS Office

Job description

XCMG North America is seeking a Field Service Technician to provide on-site and remote technical support across an assigned territory. You will diagnose, repair, and train customer technicians on XCMG equipment, employing diagnostic tools, software, and manuals.

This role emphasizes safety, accuracy, and timely problem resolution. Ideal candidates have a strong mechanical background, experience with heavy construction machinery, and the ability to interpret hydraulic and electrical schematics.