Field Service Technician - Hatchery Support & After-Hours

zoetis; United States; On-site; USD 55,000 - 80,000; Full time

Job summary

Zoetis is seeking a Field Service Technician to support hatcheries in Mississippi. Ideal location is Forest, Mississippi, with travel to multiple hatcheries in the region.

You will perform preventive maintenance, provide electrical/mechanical support, respond to after-hours calls, and coordinate with Zoetis Field Service operations.

The role requires 1–5 years of related experience, an appropriate degree, and bilingual preference; willingness to be on-call is expected.

Qualifications

• Associates degree in Electro/Mechanical Systems or related curriculum or a bachelor's in poultry science or related field.
• Experience may be considered in lieu of educational requirement.
• Normally requires 1–5 years of related experience.

Responsibilities

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Required participation in Territory After Hours Support and Repairs.
• Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time.
• Manage Hatchery Inovo Process on behalf Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
• Support and conduct the execution of the Zoetis Process Evaluation Program.
• Collect and report all important information within Zoetis Fieldaware System.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Mechanical aptitude

Organizational skills

Self-motivator / self-starter

Critical thinking / problem solving

Communication with customer management

Basic computer skills (Word/Excel/Outl

Interpreting hatchery program results

Education

Associates degree in Electro/Mechanical Systems

Bachelor's in Poultry Science or related field

Experience may substitute education

Job description

Zoetis is seeking a Field Service Technician to support hatcheries in Mississippi. Ideal location is Forest, Mississippi, with travel to multiple hatcheries in the region.

You will perform preventive maintenance, provide electrical/mechanical support, respond to after-hours calls, and coordinate with Zoetis Field Service operations.

The role requires 1–5 years of related experience, an appropriate degree, and bilingual preference; willingness to be on-call is expected.