Field Service Specialist

Zoetis; Alabama; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive healthcare benefits

Retirement savings benefits

Well-being support programs

Job summary

A leading animal health firm is seeking a Field Service Specialist to manage hatchery processes and provide mechanical support. This role involves performing preventive maintenance and emergency repairs within poultry hatcheries. Candidates should have an associate's degree in Electro/Mechanical Systems or a related field, along with 1-5 years of experience. Strong problem-solving and communication skills are essential. The position requires travel, with on-call support duties.

Qualifications

• Electro/Mechanical degree or related field required.
• 1-5 years experience preferred.

Responsibilities

• Perform scheduled Preventive Maintenance on Biodevices.
• Provide electrical/mechanical support and emergency repairs.
• Manage the Hatchery Inovo Process for multiple hatcheries.

Skills

Bilingual (English/Spanish)

Proven Mechanical Aptitude

Proficient organizational skills

Strong critical thinking, problem-solving

Effective communication skills

Basic computer skills using Word/Excel/Outlook

Education

Associate's degree in Electro/Mechanical Systems or Bachelor's degree in poultry science

1-5 years of related experience

Job description

Overview

Join to apply for the Field Service Specialist role at Zoetis.

The primary responsibility for this position is to manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of Best-in-Class Customer Service Programs. The position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries and will also perform emergency repairs at the customer location as needed. Preferred locations include:

Troy, AL; Dothan, AL

POSITION RESPONSIBILITIES

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Required Participation in Territory After-Hours Support and Repairs.
• Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within the assigned time.
• Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
• Support and conduct the execution of the Zoetis Process Evaluation Program.
• Primary responsibility for collecting and reporting all important information within the Zoetis Fieldaware System.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Associate's degree in Electro/Mechanical Systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement.
• Normally requires 1-5 years of related experience.

TECHNICAL SKILLS REQUIREMENTS

• Bilingual (English/Spanish) preferred
• Proven Mechanical Aptitude
• Proficient organizational skills
• Self-motivator and self-starter
• Strong critical thinking, problem-solving, judgment, and initiative
• Effective communication skills are necessary to interact directly with multiple levels of customer management
• Basic computer skills using Word / Excel / and Outlook
• Proven skills in interpreting and communicating Hatchery Air Plating Program results

PHYSICAL POSITION REQUIREMENTS

• The majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible.
• Heat and Humidity above average is common.
• Available for Inovo Device Support during hatchery operating schedule to respond to customer emergency calls (via telephone and face-to-face) on an on-call rotation schedule every other weekend.
• Lift more than 25 pounds
• Travel 60-80% of the time, of which 30% may be overnight

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.