Field Service Specialist

Scorpion Therapeutics; Mississippi; On-site; USD 42,000 - 60,000; Full time

Job summary

Scorpion Therapeutics in Mississippi seeks a Field Service Technician to manage hatchery processes and provide on-site electrical/mechanical support for Zoetis devices. The role includes preventive maintenance, after-hours coverage, and training support for customer staff across multiple hatcheries.

The candidate should have an electro/mechanical degree or related poultry science background, with 1–5 years of experience. Travel up to 60-80% is expected, with a focus on safety and clear reporting.

Qualifications

• Bilingual English/Spanish preferred for field support.
• Proven mechanical aptitude and problem-solving ability.
• Strong organizational skills and self-starting work style.
• Ability to think critically and make sound judgments.
• Effective communication with diverse customer teams and levels.
• Basic computer skills: Word, Excel, Outlook.
• Ability to interpret hatchery program results and report them clearly.

Responsibilities

• Manage the Hatchery Inovo Process for Zoetis and run customer service programs.
• Perform scheduled preventive maintenance on electrical/mechanical equipment and biodevices.
• Provide electrical/mechanical support and perform emergency repairs on-site.
• Understand and follow electrical schematics.
• Participate in after-hours territory support and repairs.
• Serve as primary Zoetis Field Service Technician contact for assigned hatcheries.
• Complete required reporting and procedures (visits, contacts, parts usage, certification, maintenance).
• Manage the Inovo process for 3-5 hatcheries and Zoetis operator training for 25+ employees.
• Facilitate vaccine and sanitation prep for Zoetis devices.
• Support Zoetis Process Evaluation Program and report data in Fieldaware system.
• Maintain safety procedures and regular communication with supervisor.

Skills

Bilingual English/Spanish

Mechanical aptitude

Strong organizational skills

Self-starter

Critical thinking

Effective communication

Basic computer skills

Education

Associate or Bachelor's degree in electro/mechanical systems or related

Tools

Word

Excel

Outlook

Job description

Location: Mississippi (Ideal: Forest, MS)

Primary Responsibilities:

• Manage the Hatchery Inovo Process for Zoetis; execute Best-in-Class Customer Service Programs.
• Perform scheduled preventive maintenance on electrical/mechanical equipment/assigned biodevices.
• Provide electrical/mechanical support and perform emergency repairs at customer locations as needed.
• Understand and follow electrical schematics.
• Participate in territory after-hours support and repairs.
• Serve as primary Zoetis Field Service Technician contact for assigned hatcheries.
• Complete required reporting and procedures (visit scheduling, site contacts, parts usage priorities, site cart management, certification program, and vehicle/equipment maintenance).
• Manage the Inovo process for 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ customer employees.
• Facilitate vaccine and sanitation preparation for Zoetis devices.
• Support and conduct the Zoetis Process Evaluation Program.
• Collect and report information in the Zoetis Fieldaware System.
• Follow all safety procedures; maintain regular communication with supervisor.

Education & Experience:

• Associate degree in electro/mechanical systems (or related) and/or bachelor's degree in poultry science (or related).
• Experience may substitute for education; typically 1-5 years related experience.

Skills/Requirements:

• Bilingual (English/Spanish) preferred.
• Proven mechanical aptitude; strong organizational skills; self-starter.
• Critical thinking/problem solving and judgment.
• Effective communication with multiple customer management levels.
• Basic computer skills (Word/Excel/Outlook).
• Ability to interpret and communicate hatchery Air Plating Program results.

Physical/Work Requirements:

• Work in hatchery environments with potential hazards; heat/humidity.
• On-call for unsocial hours (nights/weekends/holidays).
• Lift 25+ pounds; travel 60-80% (up to 30% overnight).