Field Service Technician: Hands-On Diagnostics & Repairs

Vermeer-Heartland; La Vergne (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO and holiday pay

Medical and life insurance plans

401(K)

Job summary

Vermeer Heartland is seeking a Service Technician for our La Vergne, TN location. You will diagnose, repair, and maintain Vermeer equipment, documenting work orders and parts while delivering exceptional customer service on every job.

You will use OEM software and schematics to guide repairs, collaborate with parts teams, and perform routine preventive maintenance. The role requires mechanical, hydraulic, and electrical skills and occasional overtime based on demand.

Qualifications

• Demonstrated familiarity with Vermeer products or similar equipment.
• High computer literacy and ability to use diagnostic software for repair work.
• Ability to multi-task in a fast-paced, demanding role.
• Excellent customer service and communication skills.
• Overtime availability as required by customer demand.

Responsibilities

• Independently diagnose based on customer complaint and write-up repairs.
• Perform repairs and component replacements following procedures and time standards.
• Conduct routine preventive maintenance and identify potential issues.
• Record time, job codes, repair description, parts and equipment information accurately.
• Use diagnostic tools and software for internal and OEM warranty requirements.
• Utilize schematics and blueprints for diagnostics, repairs, or installations.
• Fabricate/repair equipment using torches, welders, drills, and related tools.
• Communicate with customers to ensure equipment is cared for during repairs.
• Collaborate with parts and other departments to resolve issues and satisfy customers.
• Attend training courses and continuously seek development opportunities.
• Maintain clean and safe work area; protect company equipment.

Skills

Vermeer familiarity

Computer proficiency

Multi-tasking

Customer service

Communication skills

Overtime availability

Education

High school diploma or GED

Technical training a plus

Tools

EBS system

OEM diagnostic software

Job description

Vermeer Heartland is seeking a Service Technician for our La Vergne, TN location. You will diagnose, repair, and maintain Vermeer equipment, documenting work orders and parts while delivering exceptional customer service on every job.

You will use OEM software and schematics to guide repairs, collaborate with parts teams, and perform routine preventive maintenance. The role requires mechanical, hydraulic, and electrical skills and occasional overtime based on demand.