Field Service Technician

Vermeer-Heartland; La Vergne (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO and holiday pay

Medical and life insurance plans

401(K)

Job summary

Vermeer Heartland is seeking a Service Technician for our La Vergne, TN location. You will diagnose, repair, and maintain Vermeer equipment, documenting work orders and parts while delivering exceptional customer service on every job.

You will use OEM software and schematics to guide repairs, collaborate with parts teams, and perform routine preventive maintenance. The role requires mechanical, hydraulic, and electrical skills and occasional overtime based on demand.

Qualifications

• Demonstrated familiarity with Vermeer products or similar equipment.
• High computer literacy and ability to use diagnostic software for repair work.
• Ability to multi-task in a fast-paced, demanding role.
• Excellent customer service and communication skills.
• Overtime availability as required by customer demand.

Responsibilities

• Independently diagnose based on customer complaint and write-up repairs.
• Perform repairs and component replacements following procedures and time standards.
• Conduct routine preventive maintenance and identify potential issues.
• Record time, job codes, repair description, parts and equipment information accurately.
• Use diagnostic tools and software for internal and OEM warranty requirements.
• Utilize schematics and blueprints for diagnostics, repairs, or installations.
• Fabricate/repair equipment using torches, welders, drills, and related tools.
• Communicate with customers to ensure equipment is cared for during repairs.
• Collaborate with parts and other departments to resolve issues and satisfy customers.
• Attend training courses and continuously seek development opportunities.
• Maintain clean and safe work area; protect company equipment.

Skills

Vermeer familiarity

Computer proficiency

Multi-tasking

Customer service

Communication skills

Overtime availability

Education

High school diploma or GED

Technical training a plus

Tools

EBS system

OEM diagnostic software

Job description

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Service Technician based at our La Vergne, TN location. If you’re ready to join a team that is passionate about enhancing the customer experience, we would like to hear from you!

BENEFITS

• PTO and holiday pay
• Medical and life insurance plans
• 401(K)

POSITION RESPONSIBILITIES

• Independently perform diagnosis based on customer complaint and write-up. Apply product knowledge, professional expertise, and recommended procedures to conduct repairs.
• Conduct repairs and replacement of components based on diagnosis. Follow recommended practices and procedures in accordance with time standards.
• Perform routine Preventive Maintenance while checking for other necessary repairs or causes of failure.
• Responsible for accurate and timely recording of time, job codes, repair description, parts, supplies along with required customer and equipment information on work orders and other documentation.
• Efficiently use computer and other electronic testing devises along with diagnostic software for internal purposes and OEM diagnostic/warranty requirements.
• Effectively utilize schematics, diagrams, blueprints and other written instructions for diagnostics, repair and/or installation of equipment and components.
• Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.
• Enhance the overall customer experience by effectively communicating with the customer and team members to ensure their equipment is well-cared for during the repair process.
• Collaborate cross-functionally with parts personnel and other departments to ensure the customer is taken care of.
• Actively participate in routine training courses as assigned, while continuously seeking out opportunities to learn and develop.
• Maintain cleanliness of work area and safely utilize Vermeer Heartland property and equipment.

POSITION SKILLS/ ABILITIES

• Demonstrated familiarity with Vermeer products and/or similar industrial, agricultural equipment, utilizing mechanical, hydraulic, and electrical systems.
• High-level of computer proficiency with ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation.
• Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
• Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
• Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
• Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.

POSITION REQUIREMENTS

• High school diploma or GED equivalent required.
• Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience is a plus.
• Formal education in Business Administration or related field, or equivalent experience is a plus.
• 2-5 years of experience as a Service Technician, or equivalent in a dealership environment.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment is a plus.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.

Safety-sensitive