Field Service Technician: Gaming Equipment

Accel Entertainment, Inc.

Des Moines (IA)

On-site

USD 36,000 - 43,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental and vision

Life insurance

AD&D

Disability insurance

401(k)

Job summary

Accel Entertainment, Inc. is seeking a Field Operations Technician in Des Moines, IA.

The role installs, maintains, repairs, and transports electronic gaming machines (EGMs), redemption terminals (RTs), ATMs, and related equipment across an Iowa territory; this includes route operations, cash handling, and compliance with gaming regulations. You will promote excellent customer service, minimize downtime, and ensure equipment readiness while working with field teams and location staff.

Qualifications

1–2 years in servicing gaming or electromechanical equipment.
Ability to read technical manuals and wiring diagrams.
Strong mechanical and electrical aptitude.
Good troubleshooting and problem-solving skills.
Able to work independently in a territory.

Responsibilities

Install, relocate, and configure Electronic Gaming Machines, RTs, ATMs, and related equipment at customer sites.
Respond to service calls; diagnose and repair mechanical/electrical/software issues.
Install software updates and troubleshoot network connectivity.
Perform preventative maintenance and inspections to standard.
Explain game functions and maintain accurate service records.
Deliver, reconcile, and manage cash-related equipment; follow security procedures.
Maintain vehicle inventory, parts, and tools; comply with gaming regulations.
Complete documentation and regulatory paperwork; support customer relationships.