Field Operations Technician

HUSKER GAMING LLC; Des Moines (IA); On-site; USD 36,000 - 43,000; Full time

Job summary

Accel Entertainment, Inc. seeks a Field Operations Technician to install, maintain, and repair electronic gaming machines and related equipment across an Iowa service territory, including cash handling and route operations.

You will travel daily to client locations, perform startup testing, software updates, and preventive maintenance, and ensure compliance with gaming regulations while delivering strong customer service.

Qualifications

• High school diploma preferred.
• 1-2 years’ experience servicing gaming equipment, amusement devices, ATMs, vending equipment, or similar electromechanical equipment preferred.
• Ability to read technical manuals, wiring diagrams, and installation documentation.

Responsibilities

• Install, maintain, repair, and service Electronic Gaming Machines (EGMs), Redemption Terminals (RTs), ATMs, and related equipment at customer locations.
• Perform preventative maintenance and diagnose mechanical, electrical, and software issues.
• Handle route operations, cash and cassette exchanges, ATM replenishment, and complete required documentation.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Independent work

Education

High school diploma

Tools

Networking basics

Job description

About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.Job Description:SUMMARYThe Field Operations Technician is a field-based role that will install, maintain, repair, service, and transport Electronic Gaming Machines (EGMs), Redemption Terminals (RTs), ATMs, Marketing devices, amusement devices such as jukeboxes, pool tables, and darts, and related equipment throughout an assigned Iowa service territory, while providing inventory management and operational support. Reporting to the Director, Field Services, you will serve as the primary field representative for assigned customer locations, traveling daily to perform equipment installations, preventative maintenance, technical repairs, route operations, cash and cassette exchanges, ATM replenishment, documentation, inventory management, and customer support while ensuring compliance with company policies and all applicable gaming regulations. You will promote exceptional customer service by minimizing equipment downtime, maintaining operational readiness, and supporting the success of local business partners.DUTIES AND RESPONSIBILITIESEquipment InstallationInstall and relocate equipment: Install, remove, and relocate Electronic Gaming Machines, Redemption Terminals, ATMs, Marketing devices, amusement devices, and related equipment at customer locationsPrepare equipment for operation: Configure and prepare equipment according to regulatory requirements, and perform startup testing, quality assurance inspections, and safety verificationDeliver equipment and supplies: Transport equipment and supplies between company facilities and customer locationsService & RepairRespond to service calls: Respond to scheduled and emergency service calls, diagnosing mechanical, electrical, software, and communication issuesRepair equipment: Repair or replace defective components, interpreting wiring diagrams and using electrical testing equipment including multimeters and cable testersMaintain software and connectivity: Install software updates, perform game conversions as directed, and configure and troubleshoot network connections for equipment at customer locationsPerform preventative maintenance: Conduct preventative maintenance and wellness inspections, and clean and maintain equipment to company standardsSupport customers on game functions: Explain game functions to customers when necessaryMeet service performance standards: Achieve department targets for response time, first-time fix rate, and service efficiencyRoute OperationsManage gift cards: Deliver, exchange, and reconcile Gift CardsReplenish cash equipment: Replenish redemption terminal cassettes and ATMsHandle collections: Collect cash cans, reconcile receipts and deposits, and complete required chain-of-custody documentationSecure company assets: Follow all company security procedures for transporting company assets and valuablesInventory & Asset ManagementManage vehicle inventory: Maintain assigned vehicle inventory and ensure adequate stock of repair parts, tools, supplies, and consumablesControl parts and inventory: Follow established procedures for parts ordering and inventory controlMaintain company vehicles: Maintain company vehicles in accordance with company policyDocumentation & ComplianceComplete required documentation: Complete service reports, installation records, inventory logs, reconciliation paperwork, and regulatory documentationMaintain accurate records: Use company software and mobile applications to document field activities and maintain accurate records for equipment installations, repairs, inspections, and route activitiesEnsure compliance: Comply with all applicable gaming regulations, company policies, and standard operating proceduresCustomer ServiceBuild location relationships: Develop positive working relationships with location personnel and represent the company professionally at all customer locationsCommunicate effectively: Communicate professionally with customers, dispatch, and internal departmentsMinimize downtime: Provide timely service to minimize equipment downtimeSafetyOperate vehicles safely: Follow all vehicle safety proceduresProtect equipment and valuables: Adhere to company security protocols during transportation of equipment and valuablesUse tools and PPE safely: Safely operate tools and testing equipment and wear required personal protective equipmentStay alert: Maintain awareness of surroundings while performing route and service dutiesAdditional ResponsibilitiesSupport the team: Assist other technicians as neededProvide on-call coverage: Participate in on-call rotations, weekend coverage, and emergency service when assignedOther duties as assignedQUALIFICATIONSEducationHigh school diploma preferredExperience1-2 years’ experience servicing gaming equipment, amusement devices, ATMs, vending equipment, or similar electromechanical equipment preferredSkills & CompetenciesMechanical and electrical aptitudeBasic computer, networking, and mobile application skillsAbility to read technical manuals, wiring diagrams, and installation documentationStrong troubleshooting and problem-solving skillsAbility to work independently with minimal supervisionAbility to manage changing priorities within an assigned territoryPHYSICAL DEMANDS AND WORK ENVIRONMENTFrequently drive throughout assigned territory.Use hands and fingers to handle small parts, tools, and electrical components.Work in bars, restaurants, and other public venues with varying noise levels, lighting, and crowdsThe above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Base Pay Range:$26-31/hour based on expThis range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.