Field Service Technician – Gaming Equipment

Accel Entertainment, Inc.; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Accel Entertainment, Inc. is seeking a Field Operations Technician to install, maintain, repair, service, and transport Electronic Gaming Machines and related equipment across an Iowa service territory.

You will be the primary field representative, traveling daily to locations, performing installations, maintenance, cash handling, and customer support while ensuring regulatory compliance. The role reports to the Director, Field Services and emphasizes exceptional service, rapid response, and

Responsibilities

• Install and relocate Electronic Gaming Machines, Redemption Terminals, ATMs, Marketing devices, amusement devices, and related equipment at customer locations
• Prepare equipment for operation: Configure and prepare equipment according to regulatory requirements, and perform startup testing, quality assurance inspections, and safety verification
• Deliver equipment and supplies: Transport equipment and supplies between company facilities and customer locations
• Respond to scheduled and emergency service calls, diagnosing mechanical, electrical, software, and communication issues
• Repair or replace defective components, interpreting wiring diagrams and using electrical testing equipment including multimeters and cable testers
• Install software updates, perform game conversions as directed, and configure and troubleshoot network connections for equipment at customer locations
• Perform preventative maintenance: Conduct preventative maintenance and wellness inspections, and clean and maintain equipment to company standards
• Support customers on game functions: Explain game functions to customers when necessary
• Meet service performance standards: Achieve department targets for response time, first-time fix rate, and service efficiency
• Deliver, exchange, and reconcile Gift Cards
• Replenish redemption terminal cassettes and ATMs
• Handle collections: Collect cash cans, reconcile receipts and deposits, and complete required chain-of-custody documentation
• Secure company assets: Follow all company security procedures for transporting company assets and valuables
• Maintain assigned vehicle inventory and ensure adequate stock of repair parts, tools, supplies, and consumables
• Follow established procedures for parts ordering and inventory control
• Maintain company vehicles in accordance with company policy
• Complete service reports, installation records, inventory logs, reconciliation paperwork, and regulatory documentation
• Use company software and mobile applications to document field activities and maintain accurate records for equipment installations, repairs, inspections, and route activities
• Comply with all applicable gaming regulations, company policies, and standard operating procedures
• Build location relationships: Develop positive working relationships with location personnel and represent the company professionally at all customer locations
• Communicate effectively: Communicate professionally with customers, dispatch, and internal departments
• Minimize downtime: Provide timely service to minimize equipment downtime

Job description

Accel Entertainment, Inc. is seeking a Field Operations Technician to install, maintain, repair, service, and transport Electronic Gaming Machines and related equipment across an Iowa service territory.

You will be the primary field representative, traveling daily to locations, performing installations, maintenance, cash handling, and customer support while ensuring regulatory compliance. The role reports to the Director, Field Services and emphasizes exceptional service, rapid response, and