Field Service Technician – Gaming Devices & ATMs (Full-Time)

Accel Entertainment, Inc.; Mount Vernon (IL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with match

Paid time off

Job summary

Accel Entertainment, Inc. is seeking a Service Technician I to maintain and repair gaming devices, ATMs, and amusement equipment across Illinois. You’ll travel to bars, restaurants, gas stations, and more, starting from a home location with a company vehicle and fuel card.

The role requires a high school diploma or equivalent, a valid driver’s license, and the ability to lift up to 50 pounds. Weekend availability and strong customer-service skills are a plus.

Qualifications

• High school diploma or equivalent.
• Terminal Handler's License - costs covered by company.
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive).
• Ability to communicate effectively & follow written or verbal instruction.
• Strong organizational, problem-solving, analytical skills.
• Computer literacy helpful but not required.
• Valid driver’s license.
• Minimum of 21 years of age.
• Frequently required to lift/push weights up to 50 pounds.

Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

Skills

Customer service

Communication

Organization

Problem solving

Analytical skills

Computer literacy

Education

High school diploma or equivalent

Terminal Handler's License

Job description

Accel Entertainment, Inc. is seeking a Service Technician I to maintain and repair gaming devices, ATMs, and amusement equipment across Illinois. You’ll travel to bars, restaurants, gas stations, and more, starting from a home location with a company vehicle and fuel card.

The role requires a high school diploma or equivalent, a valid driver’s license, and the ability to lift up to 50 pounds. Weekend availability and strong customer-service skills are a plus.