Field Service Technician - Equipment Repairs & Customer Support

Ergon Inc.; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Health insurance

Life insurance

Dental

Disability insurance

Paid holidays

Personal leave

Sick leave

Maternity leave

Job summary

Crafco, a division of Ergon, Inc., seeks a Service Technician in Memphis, TN to perform repairs and service on customer equipment and rental/demo units. Provide technical assistance to customers and support the sales team as needed.

The position offers an hourly rate with a comprehensive benefits package including profit sharing, 401(k) matching, health, life, dental, disability, paid holidays and leave, including maternity leave.

Qualifications

• High school diploma or GED required.
• Minimum 1 year service or mechanical experience.
• Clean driving record required.

Responsibilities

• Meet with customers or sales personnel to discuss services required and equipment needs.
• Plan and facilitate service work based on customer needs and rental/demo requirements.
• Diagnose and repair units and maintain good working relationships with customers and sales personnel.
• Perform quality inspections including run-up, pre-delivery, and final inspections on new units.
• Be knowledgeable about equipment and parts to assist customers with inquiries.
• Assist Shipping with pulling and packing parts orders.
• Travel as required to repair customer equipment and/or rental units on job sites.
• Maintain a clean, orderly work area and keep equipment in good condition.
• Promote safety, quality, and inter-department cooperation; project professionalism.
• Overtime may be required to complete work.

Skills

Mechanical experience

Education

High School Diploma or GED

Job description

Crafco, a division of Ergon, Inc., seeks a Service Technician in Memphis, TN to perform repairs and service on customer equipment and rental/demo units. Provide technical assistance to customers and support the sales team as needed.

The position offers an hourly rate with a comprehensive benefits package including profit sharing, 401(k) matching, health, life, dental, disability, paid holidays and leave, including maternity leave.