Service Technician

Ergon Inc.; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Health insurance

Life insurance

Dental

Disability insurance

Paid holidays

Personal leave

Sick leave

Maternity leave

Job summary

Crafco, a division of Ergon, Inc., seeks a Service Technician in Memphis, TN to perform repairs and service on customer equipment and rental/demo units. Provide technical assistance to customers and support the sales team as needed.

The position offers an hourly rate with a comprehensive benefits package including profit sharing, 401(k) matching, health, life, dental, disability, paid holidays and leave, including maternity leave.

Qualifications

• High school diploma or GED required.
• Minimum 1 year service or mechanical experience.
• Clean driving record required.

Responsibilities

• Meet with customers or sales personnel to discuss services required and equipment needs.
• Plan and facilitate service work based on customer needs and rental/demo requirements.
• Diagnose and repair units and maintain good working relationships with customers and sales personnel.
• Perform quality inspections including run-up, pre-delivery, and final inspections on new units.
• Be knowledgeable about equipment and parts to assist customers with inquiries.
• Assist Shipping with pulling and packing parts orders.
• Travel as required to repair customer equipment and/or rental units on job sites.
• Maintain a clean, orderly work area and keep equipment in good condition.
• Promote safety, quality, and inter-department cooperation; project professionalism.
• Overtime may be required to complete work.

Skills

Mechanical experience

Education

High School Diploma or GED

Job description

Crafco has an opening for a Service Technician at our Memphis, TN Supply Center.

The Service Technician will perform repairs and/or service work on customer equipment, rental and demo equipment as needed. This role's responsibilities include providing technical assistance to customers regarding equipment and parts, and assisting the sales team as needed.

This position offers a competitive hourly rate with an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Dental, Short & Long Term Disability, Holiday, Personal, and Sick paid leave, Maternity Leave, and more.

Specific Duties Include

• Meet with incoming customers or sales personnel to discuss services required and/or equipment needs.
• Plan and facilitate service work based on customer's needs as well as rental and demo requirements.
• Complete follow-through of repairs or service work performed, properly diagnose and repair units, and maintain good working relationship with all customers and sales personnel.
• Perform quality inspections including the run-up, pre-delivery, and final inspections as needed on new units.
• Be knowledgeable about equipment and parts to assist local/regional customers' inquiries regarding parts and equipment.
• Assist the Shipping Department with pulling and packing parts orders.
• Travel as required to repair customer equipment and/or rental units on job sites.
• Maintain work area in a clean orderly fashion as well as the equipment in good physical and mechanical condition.
• Project a positive attitude in the areas of safety and quality, promote inter-department cooperation, and exhibit professionalism.
• Perform other duties as directed by manager.
• Must be able to work overtime when needed to complete required work.

Qualifications Include, But Not Limited To

• High School Diploma or GED.
• Minimum 1 year service or mechanical experience is required.
• Clean driving record.

About Crafco, Inc.

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc., our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. We have a great culture of people working together. If you are looking for a great career with a job you enjoy, check us out.

Learn More About Crafco And Ergon

http://crafco.com

https://ergon.com/sustainability

Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test and background check.