Field Service Technician: Equipment Repair & Support

Ergon, Inc.; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Health insurance

Dental insurance

Short & Long Term Disability

Paid leave (holiday, personal, sick)

Maternity leave

Job summary

Crafco, Inc. in Memphis, TN is seeking a Service Technician to perform repairs and service on customer equipment, rental and demo units. You will assist the sales team, provide technical support to customers, and travel to job sites as needed.

The role requires at least 1 year of service or mechanical experience and a clean driving record; a high school diploma or GED is required. Competitive hourly pay with strong benefits is offered, including 401(k) matching and health coverage.

Qualifications

• High School Diploma or GED.
• Minimum 1 year service or mechanical experience is required.
• Clean driving record.

Responsibilities

• Meet with incoming customers or sales personnel to discuss services required and/or equipment needs.
• Plan and facilitate service work based on customer's needs as well as rental and demo requirements.
• Complete follow-through of repairs or service work performed, properly diagnose and repair units, and maintain good working relationship with all customers and sales personnel.
• Perform quality inspections including the run-up, pre-delivery, and final inspections as needed on new units.
• Be knowledgeable about equipment and parts to assist local/regional customers' inquiries regarding parts and equipment.
• Assist the Shipping Department with pulling and packing parts orders.
• Travel as required to repair customer equipment and/or rental units on job sites.
• Maintain work area in a clean orderly fashion as well as the equipment in good physical and mechanical condition.
• Project a positive attitude in the areas of safety and quality, promote inter-department cooperation, and exhibit professionalism.
• Perform other duties as directed by manager.
• Must be able to work overtime when needed to complete required work.

Skills

Service experience

Education

High School Diploma or GED

Job description

Crafco, Inc. in Memphis, TN is seeking a Service Technician to perform repairs and service on customer equipment, rental and demo units. You will assist the sales team, provide technical support to customers, and travel to job sites as needed.

The role requires at least 1 year of service or mechanical experience and a clean driving record; a high school diploma or GED is required. Competitive hourly pay with strong benefits is offered, including 401(k) matching and health coverage.