Field Service Technician/Engineer

Verder Scientific GmbH; Manchester Township (PA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Health Reimbursement Account

401k with company match

Group Life Insurance

PTO

Job summary

Microtrac Inc. on the East Coast is seeking a Field Service Technician/Engineer to install and commission instruments at customer sites, provide training, and perform field repairs. You will build strong customer relationships while documenting visits and ensuring compliance with company standards.

The role requires a technical degree, 3+ years in field service, and willingness to travel up to 75% nationwide. Join a team focused on reliability and customer satisfaction in lab technology.

Qualifications

• Bachelor’s or Associate Degree in Engineering or a technical discipline.
• 3+ years of field service experience servicing or repairing laboratory instruments.
• Willingness to travel up to 75% domestically with access to major airports.

Responsibilities

• Install and commission instruments at customer sites, ensuring users benefit from our technology right from the start.
• Deliver comprehensive operation and software training, empowering customers to use equipment safely and effectively.
• Perform field repairs and preventive maintenance to minimize downtime and maximize productivity for our clients.
• Provide prompt phone and e-mail support, addressing customer issues with efficiency and professionalism.
• Build and maintain positive customer relationships, enhancing Microtrac’s reputation as a trusted partner.
• Accurately document service visits and maintain clear records, supporting continuous improvement and compliance.
• Adhere to company policies and standards, ensuring service excellence and safety at every step.

Skills

Field service experience

Customer-facing skills

Troubleshooting

Communication skills

Education

Bachelor’s or Associate Degree in Engineering or a technical discipline

Job description

Do you thrive on technical challenges and enjoy making a difference for customers?

Microtrac is a pioneer and leading manufacturer of light scattering instruments for particle analysis. While Microtrac existed first as a business segment within a larger organization, the company Microtrac Inc. was ultimately founded in 1999 and has since been growing steadily. The instruments are used both for industrial applications and material research. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.

Our commitment to delivering reliable laboratory equipment and exceptional customer support is key to our success. Therefore, we are looking for a Field Service Technician/Engineer based on the East Coast to strengthen our team and ensure our customers experience optimal performance and satisfaction. At Microtrac, you don’t just work—you empower yourself by growing your skills, making an impact, and shaping the future of lab technology.

Responsibilities

• Install and commission instruments at customer sites, ensuring users benefit from our technology right from the start.
• Deliver comprehensive operation and software training, empowering customers to use equipment safely and effectively.
• Perform field repairs and preventive maintenance to minimize downtime and maximize productivity for our clients.
• Provide prompt phone and e-mail support, addressing customer issues with efficiency and professionalism.
• Build and maintain positive customer relationships, enhancing Microtrac’s reputation as a trusted partner.
• Accurately document service visits and maintain clear records, supporting continuous improvement and compliance.
• Adhere to company policies and standards, ensuring service excellence and safety at every step.

As Field Service Technician/Engineer you're a perfect match, if...

• A Bachelor’s or Associate Degree in Engineering or a Technical discipline is part of your qualifications.
• At least 3 years’ experience servicing or repairing laboratory instruments in field settings is among your strengths.
• Technical foundation includes knowledge of optical, mechanical, electronics, and computer systems.
• Strong communication and interpersonal skills help you succeed in customer-facing roles.
• Diagnosing and resolving complex technical issues, even under pressure, is a strength.
• Documentation and reporting are handled with attention to detail.
• Self‑management, multitasking, and effective time management are second nature to you.
• Willingness and ability to travel up to 75% domestically, with easy access to major airports.

What we have to offer

• An interesting and diversified job as well as a dynamic and open working atmosphere
• A performance-related, success-oriented salary
• Health, Dental & Vision Insurance (employee only premium paid for by company)
• Health Reimbursement Account
• 401k w/ company match (after 6 months)
• Group Life Insurance
• PTO

Interested?

Microtrac Inc. · 3230 N. Susquehanna Trail · York · PA · 17406
Phone: [phone]