Field Service Engineer

TRUMPF North America; Grand Rapids (MI); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

401K with Match

Over Time

Career Path Development

Paid time off

Parental Leave

Job summary

TRUMPF North America seeks a Field Service Engineer to install, troubleshoot, maintain and repair TRUMPF CNC machines while building strong customer relationships. This role requires 100% nationwide travel, including overnight stays and some international travel.

Competitive pay range stated: $27.94–$44.24 per hour. Candidates must have an Associate's degree or technical training in Engineering, plus plus experience with electronics, hydraulics, and mechanical systems; a valid driver's license

Qualifications

• Associate's degree or technical school in Engineering or equivalent experience.
• Experience with electronics, digital circuits, wiring, mechanics and hydraulics is helpful.
• Must have and maintain a clean, valid driver’s license.

Responsibilities

• Work closely with customers and machines to ensure equipment operates within expected tolerance.
• Provide diagnostic feedback to Product Support and document findings.
• Use diagnostic tools and manuals to troubleshoot and repair TRUMPF CNC machines.
• Assemble, install, align, and replace parts to maintain machinery operation.
• Report technical conditions accurately to service management.
• Interface with cross-functional teams including applications, sales, engineering, and production.
• Provide onsite training to customers on operation and repair of machines.

Skills

Electronics

Mechanics

Hydraulics

Digital circuits

Wiring

Diagnostic software

Driver's license

Education

Associate's degree in Engineering

Tools

Diagnostic tools

Repair manuals

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

How brave are you? We are a high-tech company providing machine tools and laser technology and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

This position is responsible for installing, troubleshooting, maintenance and repairing TRUMPF CNC machines while building and developing strong customer relationships.

This position requires travel 100% nationwide, including overnight stays and occasional weekend and international travel.

At TRUMPF, you benefit from a true wealth of experience and ability discover many new locations – as you look after our customers' machines.

Pay range: $27.94 - $44.24

Field Service Engineer Duties & Responsibilities

• Work closely with customers and machines to ensure equipment operates within expected tolerance.
• Work carefully with the Product Support for technical assistance and provide them with diagnostic feedback
• Use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
• Read and utilize company repair manuals and work orders for assistance with repairs, if needed offer suggestions for adjusting/updating existing technical documentation
• Assemble, install, align equipment, clean, replace or install parts to maintain smooth operation of machinery and equipment
• Accurately report technical conditions and information of machines to PSG and management
• Interface with cross functional work teams such as applications, sales, engineering, production, etc.
• Provide onsite training to customers for operation and/or repair of machines
• submit organized and helpful service reports for each repair mission

Experience And Education For Field Service Engineer

• Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience.
• Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful.
• Must have and maintain a clean and valid driver's license and record.

Benefits Working At TRUMPF

• Medical
• Dental
• 401K with Match
• Over Time
• Career Path Development
• Paid time off
• Parental Leave

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.