Field Service Technician - Elevate Client Tech On-Site

Xerox; City of Utica (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision

Wellness credits

Health Savings Account

401(k) matching

Paid time off

Job summary

Xerox is seeking professional Field Service Technicians to join our growing Technical Services division in Utica, NY. You will diagnose and repair electro-mechanical devices at client sites, ensuring uptime and customer satisfaction through high-quality service.

The role demands strong time management, reliability, and the ability to lift up to 50 pounds, with training provided. A valid driver’s license and willingness to travel are required, and the position offers competitive benefits.

Qualifications

• Electro-mechanical experience with troubleshooting electrical circuits.
• Strong time management and reliability in fast-paced field work.
• Valid driver’s license and auto insurance as required by the company.
• Ability to lift up to 50 pounds and perform field work safely.
• Customer-focused with strong service mindset.

Responsibilities

• Provide outstanding service to clients and ensure devices operate correctly.
• Meet productivity goals: 5 gross calls per day, 50% first-time fix, 2–4 hour response, minimize parts cost.

Skills

Electro-mechanical experience

Time management

Reliability

Valid Driver's License

Electrical troubleshooting

Tools

Multimeter

Electrical schematics

Job description

Xerox is seeking professional Field Service Technicians to join our growing Technical Services division in Utica, NY. You will diagnose and repair electro-mechanical devices at client sites, ensuring uptime and customer satisfaction through high-quality service.

The role demands strong time management, reliability, and the ability to lift up to 50 pounds, with training provided. A valid driver’s license and willingness to travel are required, and the position offers competitive benefits.