Field Service Technician, Electrical - Columbus, Ohio

Vertiv; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Vertiv is seeking a Field Service Technician to install, commission, and service UPS and power distribution units (2-120KVA) and related battery systems. The role requires collaborating with customers and team members, following safety guidelines, and performing tasks per policy across on-site locations.

Responsibilities include on-site service, remote support coordination, and maintaining PPE and tools. The ideal candidate will communicate effectively with customers and internal teams while

Qualifications

• Perform service tasks as assigned per company policies.
• Capable of working under direct supervision or independently based on training completion.
• Render on-site and phone assistance to customers.
• Communicate with Technical Support on technical or procedural issues.
• Implement Field Change Notices per published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.

Responsibilities

• Perform service tasks as assigned and per company policies.
• Render on-site and phone assistance to customers.
• Communicate with Technical Support on technical or procedural issues.
• Implement Field Change Notices per published guidelines.
• Stay current on safety bulletins and field change notices.

Skills

Customer service

Communication

Troubleshooting

Job description

Job Description

The Field Service Technician is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The The Field Service Technician is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.

Job Description

The Field Service Technician is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The The Field Service Technician is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities

ROLE

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips [CS1]

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Complete required Vertiv safety training assignments on time.
• Adhere to on-site Customer safety requirements when applicable.
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines [CS2]
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive