Field Service Technician-Omaha, NE

Vertiv; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

PPE provision

Safety training

Job summary

A leading technology provider is seeking a Customer Engineer in Omaha, Nebraska, to oversee installation, commissioning, and servicing of UPS and Power Distribution units. The ideal candidate will manage customer relationships, ensure compliance with safety protocols, and complete all administrative responsibilities efficiently. Candidates should preferably have a background in military technical roles or relevant industry experience. The position requires travel to customer sites and a valid driver’s license.

Qualifications

• Experience with UPS and Power Distribution units.
• Military experience preferred.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Perform service tasks under company guidelines.
• Provide on-site and phone assistance to customers.
• Complete accurate administrative tasks in a timely manner.

Skills

Communication skills

Technical evaluation

Time management

Collaboration

Education

ASEET or AMEET certification

Military experience in a technical field

2+ years of relevant industry experience

Tools

Electrical/electronic test equipment

Microsoft Office

Vertiv software

Job description

Overview

The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The CE is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Complete required Vertiv safety training assignments on time
• Adhere to on-site Customer safety requirements when applicable
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel

Administration

• Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

Performance

• Maximize productivity by combining service opportunities
• Complete all technical and administrative work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

Qualifications

Experience (one or more of the following)

• ASEET or AMEET, or progress towards, is preferred
• 4+ years military experience in a related technical field
• 2+ years of relevant industry experience

Interpersonal and Administrative Skills

• Communicate professionally and respectfully in both written and verbal forms
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
• Collaborative with peers, customers, suppliers, and leadership
• Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

Technical skills

• Make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Familiarity with electrical / electronic test equipment and fundamentals
• Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
• Employ elementary fix/repair techniques based on directed supervision
• Complete service tasks and return unit to full operating conditions based upon directed supervision
• Summarize and report all work related tasks performed in written and verbal form
• Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)

Working Conditions

• Travel to customer sites is required within the assigned district and sometimes outside of assigned district
• Most work is scheduled maintenance, but occasionally will involve unscheduled service
• A weekly, rotational on-call schedule is exercised for each District/Service Center
• Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
• Valid driver’s license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 years

Physical Requirements

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.