Field Service Technician — DME/Home Medical Equipment

Joerns Healthcare Inc; Sacramento (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid Vacation and Holidays

Hands-on training

Job summary

Joerns Healthcare Inc. seeks a Field Service Technician to deliver, set up, and service medical equipment at customer facilities in a timely, professional manner.

You will educate patients and caregivers on safe operation and perform routine maintenance, with attention to HIPAA-compliant documentation and inventory control. Responsibilities include loading/unloading, vehicle safety checks, and completing required paperwork.

Qualifications

• 2 years of customer interface or comparable experience.
• Must be dedicated to providing outstanding customer service.
• Must have ability to work extended hours, including some evenings weekends and travel.
• Ability to safely lift, push or pull up to 100 lbs with or without accommodations.
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations.

Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.
• Instructs and demonstrates patient/care giver/nurse on proper and safe use of product.
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure.
• Completes vehicles safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic law.
• Provides safe environment for the patient at all time.
• Checks electrical outlets for power when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures.
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines.
• Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed.
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures.
• Complete all required training
• Complete any other assigned duties as requested
• Some travel may requested/required
• Rotates on-call availability with Field Service Technicians, including nights & weekends

Skills

Customer service

Communication

Extended hours

Safety awareness

Physical stamina

Education

High School Diploma

Tools

Outlook

Microsoft Excel

Smartphone proficiency

Job description

Joerns Healthcare Inc. seeks a Field Service Technician to deliver, set up, and service medical equipment at customer facilities in a timely, professional manner.

You will educate patients and caregivers on safe operation and perform routine maintenance, with attention to HIPAA-compliant documentation and inventory control. Responsibilities include loading/unloading, vehicle safety checks, and completing required paperwork.