Field Service Technician: DME Delivery & Setup

Joerns Healthcare Inc; Sacramento, Northern (CA, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short Term Disability

401K with company match

Paid Vacation and Holidays

Job summary

Joerns Healthcare Inc. is seeking a Field Service Technician to deliver, set up, and service home medical equipment at customer facilities.

The role includes educating patients and caregivers on safe operation, performing product care and maintenance, and handling paperwork in a HIPAA-compliant manner. Responsibilities include on-call rotation with other technicians, potential travel up to two weeks, and adherence to safety standards.

Qualifications

• 2 years of customer interface or comparable experience.
• Must be dedicated to providing outstanding customer service.
• Must be able to work extended hours, including some evenings, weekends, and travel.

Responsibilities

• Deliver and set up product per schedule in a timely and professional manner.
• Instruct patients and caregivers on proper and safe use of the product.
• Load and unload product safely per policies and procedures.
• Perform vehicle safety checks and drive defensively.
• Complete required paperwork adhering to HIPAA guidelines.
• Rotates on-call availability with field service technicians, including nights, weekends, and travel up to two weeks.

Skills

Customer service

Communication skills

Physical ability

DOT regulations

Education

High School Diploma or equivalent

Tools

Outlook

Microsoft Excel

Smartphones (iPhone/Android)

Job description

Joerns Healthcare Inc. is seeking a Field Service Technician to deliver, set up, and service home medical equipment at customer facilities.

The role includes educating patients and caregivers on safe operation, performing product care and maintenance, and handling paperwork in a HIPAA-compliant manner. Responsibilities include on-call rotation with other technicians, potential travel up to two weeks, and adherence to safety standards.