Field Service Technician – Home Medical Equipment

Joerns Healthcare; Sacramento (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Short Term Disability

401K with company match

Paid Vacation

Job summary

Joerns Healthcare is seeking a Field Service Technician to deliver, install, and service our home medical equipment at customer sites. You will educate patients and caregivers on safe operation, perform maintenance and repairs, and ensure compliance with HIPAA during all service activities.

Responsibilities include on-site setup, on-call rotation (nights and weekends), and travel up to two weeks as needed. A high school diploma and two years' customer-facing experience are required.

Qualifications

• 2 years of customer interface or comparable experience.
• Must be dedicated to providing outstanding customer service.
• Must have ability to work extended hours, including some evenings weekends and travel.
• Ability to safely lift, push or pull up to 100 lbs with or without accommodations.
• Transports deliveries according to manifest and DOT regulations.
• Previous driving/delivery experience.
• Previous DME experience preferred.
• Computer skills (Outlook, Excel) and smartphone use.

Responsibilities

• Deliver and set up product on a customer/patient site per schedule.
• Instructs and demonstrates proper use of product to patient/caregiver/nurse.
• Load and unload product following policy and procedure.
• Perform vehicle safety checks and drive safely.
• Provide a safe environment for the patient at all times.
• Check electrical outlets and observe surroundings per procedures.
• Complete required paperwork and follow HIPAA guidelines.
• Rotate on-call with Field Service Technicians, including nights and weekends.
• Repair, clean, disinfect, and perform quality checks on products.
• Complete any other assigned duties; some travel may be required.

Skills

Customer service

Driving/DOT

Communication

Tech literacy

Teamwork

Physical fitness

DME experience

Outlook/Excel

Willingness to travel

Independence

Education

High School Diploma or equivalent

Tools

Smartphones (iPhone/Android)

Job description

Joerns Healthcare is seeking a Field Service Technician to deliver, install, and service our home medical equipment at customer sites. You will educate patients and caregivers on safe operation, perform maintenance and repairs, and ensure compliance with HIPAA during all service activities.

Responsibilities include on-site setup, on-call rotation (nights and weekends), and travel up to two weeks as needed. A high school diploma and two years' customer-facing experience are required.