Field Service Technician - Detroit | Vehicle and Training

ECOLAB; Novi (MI); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Company vehicle

Benefits package

Paid training

Job summary

Ecolab is seeking a Field Service Technician to join our team in the Detroit, MI market. This field-based role delivers high-quality service, installations, maintenance, and issue resolution across Institutional segments.

You will work with sales and service teams to enhance the customer experience, uphold Ecolab Brand Standards, and travel to surrounding locations as needed. The role includes paid training and a company vehicle.

Qualifications

• High School Diploma or equivalent.
• 2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment.
• Current and valid Driver’s License with no restrictions.
• No Immigration Sponsorship available for this position.
• Availability to work overnight shifts and provide emergency call assistance which may occur at night, on weekends and over holidays.

Responsibilities

• Provide service-intensive support to customers across the market.
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems.
• Complete emergency service requests, equipment changeouts, and other planned and unplanned work orders reliably and efficiently.
• Evaluate account conditions during each visit and proactively take action to help ensure customers meet Ecolab Brand Standards.
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle, maximize effectiveness, and support first-time fix performance.
• Complete accurate and timely documentation for all work performed.
• Communicate Ecolab's total value to customers and strengthen customer relationships.
• Partner with sales, distribution, and service teams to improve responsiveness, reduce friction, and deliver a consistent customer experience

Skills

Field service

Customer service

Troubleshooting

Maintenance

Driving license

Education

High School Diploma

Job description

Ecolab is seeking a Field Service Technician to join our team in the Detroit, MI market. This field-based role delivers high-quality service, installations, maintenance, and issue resolution across Institutional segments.

You will work with sales and service teams to enhance the customer experience, uphold Ecolab Brand Standards, and travel to surrounding locations as needed. The role includes paid training and a company vehicle.