Field Service Technician - Cooling/HVAC

Schneider Electric; Portsmouth (NH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Training in Dallas, TX facility

Flexible work arrangements

401(k) + match

Well-being programs

Holiday and paid time off

Job summary

Schneider Electric in New Hampshire seeks a Field Service Representative to perform startup, repair and preventive maintenance on a variety of electrical equipment. You will collaborate with customers, partners and field teams to diagnose issues and implement effective solutions.

The role emphasizes problem solving, strong communication and documentation skills, with training provided at a Dallas facility and ongoing on-the-job mentorship. Travel across the region is required.

Qualifications

• 2+ years of field service repair and customer service with HVAC/Electrical/Electro-mechanical equipment.
• 2+ years in Field Services or equivalent industry experience.
• EPA Universal Certification.
• Safe driving and vehicle operation skills.
• Experience reading and interpreting schematics, drawings, and operation manuals.
• Ability to write service reports and present information clearly to customers.

Responsibilities

• Perform pre-site, startup, repair and preventive maintenance on equipment.
• Troubleshoot and resolve customer issues in collaboration with partners and teams.
• Complete field service reports and data sheets; maintain accurate records.
• Travel regionally to support customers and larger system startups when required.
• Train and learn new products at in-house and field locations.

Skills

Customer service

Field services

Reading schematics

Technical writing

Problem solving

Communication

Team collaboration

Education

Associate degree or equivalent in HVAC/R/electronics

Tools

Test and diagnostic equipment

Job description

Great People Make Schneider Electric a Great Company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.

Typical Day

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

Occasional Tasks

• Travel throughout the region for local customer support or even countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

• An associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
• 2+ years of field service repair and customer service with UPS, electrical, electro‑mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• EPA Universal Certification
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Movement of service equipment weighing up to 50 pounds

Training & Benefits

Within your first 90 days, you’ll experience a unique, team‑oriented welcome with 2 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from your on‑site visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Code of Conduct

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.