Field Service Representative

Schneider Electric; Kenosha (WI); On-site; USD 66,000 - 99,000; Full time

Benefits offered by this job

Comprehensive benefits package

8 weeks of training

401(k) with match

Paid family leave

Opportunity to purchase company stock

Job summary

Schneider Electric in Kenosha, Wisconsin, is seeking a Field Service Representative to perform assembly, startup, diagnostics, repairs, and maintenance on power distribution equipment. The role involves problem solving and customer collaboration during various on-site tasks. Candidates should have an Associate’s degree or similar training, along with experience in electrical principles, field service, and customer service. The benefits package includes competitive pay, flexible work arrangements, and professional training opportunities.

Qualifications

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
• 2+ years of field service repair and customer service with power distribution systems.
• Thorough understanding of AC and DC power principles.

Responsibilities

• Perform startup, repair, and preventive maintenance of equipment.
• Collaborate with customers and team members to solve problems.
• Complete service reports and maintenance data sheets.

Skills

Problem solving

Customer service

Safety practices

Electrical principles knowledge

Field service repair

Blueprint reading

Diagnostic equipment use

English proficiency

Education

Associate’s degree or trade/vocational certification

Tools

Microsoft Office

Diagnostic tools

Job description

Job Overview

Schneider’s Field Service Representatives play an impactful role within the organization — collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.

Schneider provides direct product training, training on all digital and physical tools associated with the work, service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. The position is site‑based with occasional non‑standard hours. There is a 40‑hour work guarantee (+overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

Typical Responsibilities

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

Additional Duties

• Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Compensation

For this U.S. based position, the expected compensation range is $66,000 - $99,000 per year, which includes base pay and short‑term incentive. The compensation range applies to candidates located within the United States. Within the range, individual pay is determined by performance, knowledge, job related skills, experience, and relevant education or training.

Benefits

Schneider Electric offers a comprehensive benefits package to support our employees: medical (with member reward points), dental, vision, and basic life insurance; Benefit Bucks (credits to apply toward benefits); flexible work arrangements; paid family leave; 401(k) with match; well‑being and recognition programs; 12 holidays per year; 15 days of paid time off per year (prorated in the first year based on start date); opportunity to purchase company stock (eligibility depends on start date); and military leave benefits.

Within the first 180 days, the employee will receive 8 weeks of in‑person training in a state‑of‑the‑art training facility in Dallas, TX, with all expenses paid. Subsequent training is online and includes pairing with a local mentor for on‑the‑job training.

Qualifications

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, and their circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply) systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• Must possess good safety practices and adhere to the company’s safety procedures (lock‑out/tag‑out, compliance with safety programs, completion of safety related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near‑misses to management or safety representative
• NFPA‑70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting items weighing up to 40 lbs
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
• Remain standing for extended periods, including working in small confined spaces
• English proficiency required for communication with customers and team members
• Proficient in basic computer skills and systems, including Microsoft Office: Outlook, Teams, Word, Excel, and the ability to navigate company digital tools and resources

EEO Statement

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in all areas of recruiting, hiring, training, transferring, and promoting qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.