Field Service Technician: Conveyance Solutions Pro

Intralox; Baltimore (MD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Intralox is seeking a Field Service Technician for the Business Benefits Team based in Hanover, MD. You will install, troubleshoot, and optimize conveyance systems at customer sites, working closely with controls engineers and product development to drive improvements.

Requires hands-on mechanical skills, CAD familiarity, and the ability to travel up to 80% to support pilots, installations, and field validations.

Qualifications

• Hands-on mechanical experience required.
• Ability to travel 20-80% and work from Hanover, MD.
• Fluent in English; strong customer-facing skills.

Responsibilities

• Serve as front-line technical expert for installations, startups, troubleshooting, and optimization at customer sites.
• Diagnose and resolve mechanical issues independently to restore performance quickly.
• Collaborate with Controls Engineers during commissioning and field trials for seamless operation.
• Document observations and recurring issues to guide product development and improvements.
• Support pilot installations and product validation in real-world conditions.
• Perform equipment inspections to identify wear, maintenance concerns, and risks.

Skills

AutoCAD 2D/3D

MS Office

English fluency

Travel readiness

Education

High school diploma or GED

Tools

AutoCAD

Microsoft Office

Job description

Intralox is seeking a Field Service Technician for the Business Benefits Team based in Hanover, MD. You will install, troubleshoot, and optimize conveyance systems at customer sites, working closely with controls engineers and product development to drive improvements.

Requires hands-on mechanical skills, CAD familiarity, and the ability to travel up to 80% to support pilots, installations, and field validations.