Field Service Technician — Construction Equipment

Caterpillar; Green Valley (AZ); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Medical benefits

Time off & PTO

401(k)

HSA

Career development

Bonus

Job summary

Caterpillar in the United States is seeking a Customer Service Specialist to perform complex repairs on construction equipment with advanced mechanical and diagnostic expertise. You will read engineering drawings, service manuals, and work orders to guide safe, effective repairs, and you will communicate findings to the team and customers.

In this onsite role, you will train others, participate in safety reviews, and work within a collaborative environment that values career growth and problem

Qualifications

• Customer-focused mindset with ability to tailor solutions.
• Ability to gather and analyze data from multiple sources.
• Commitment to delivering high-quality customer service.
• Strong written and verbal communication skills.
• Proactive problem-solving in technical environments.

Responsibilities

• Performs complex assembly/disassembly of construction equipment with advanced diagnostics.
• Reads engineering drawings, schematics, and service manuals for guidance.
• Evaluates safety, serviceability, and reparability of equipment.
• Works with minimal supervision to complete assigned repairs.
• Operates construction and maintenance equipment safely and efficiently.
• Communicates findings in verbal/written reports to staff and customers.
• Uses instrumentation to root-cause problems and plan fixes.
• Trains other mechanics and visitors on repairs and manuals.
• Performs welding for non-critical repairs and layout work.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Effective Communications

Problem Solving

Job description

Caterpillar in the United States is seeking a Customer Service Specialist to perform complex repairs on construction equipment with advanced mechanical and diagnostic expertise. You will read engineering drawings, service manuals, and work orders to guide safe, effective repairs, and you will communicate findings to the team and customers.

In this onsite role, you will train others, participate in safety reviews, and work within a collaborative environment that values career growth and problem