Field Service Technician (Columbia, SC)

Superior Scale Inc; Greenville (SC); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Company vehicle

Boot and tool allowances

Medical, dental, vision, and 401(k)

Ongoing training and development

Career growth opportunities

Job summary

Carlton Industrial Solutions is seeking a Service Technician to maintain, calibrate, repair, and install industrial weighing equipment at customer sites across Columbia and surrounding areas. The role emphasizes safety, accuracy, and customer service.

You will troubleshoot mechanical, electrical, and electromechanical systems, document work precisely, and communicate findings clearly. A CDL is encouraged, and travel up to 25% is expected; a company vehicle and training are provided.

Qualifications

• High school diploma required; associate degree or technical training preferred.
• Mechanical aptitude with understanding of electrical theory.
• Experience troubleshooting industrial equipment (mechanical/electromechanical).
• Strong written and verbal communication; accurate documentation.
• Willingness to obtain CDL within six months.

Responsibilities

• Perform preventive maintenance, calibrations, repairs, and installations on industrial weighing equipment.
• Diagnose and troubleshoot mechanical, electrical, and electromechanical systems.
• Plan and execute service calls safely and efficiently.
• Document calibration data, service notes, timekeeping, and customer sign-offs.
• Support equipment installations; maintain tools, inventory, and equipment.
• Travel up to 25% and work in diverse environments; on-call and overtime as needed.

Skills

Mechanical aptitude

Electrical theory

Troubleshooting

Communication skills

Documentation tools (ERP/CRM)

Independent worker

CDL willingness

Education

High school diploma

Associate degree / tech training in electronics or industrial maintenance

Tools

ERP

CRM

Service dispatch systems

Job description

Service Technician – Industrial Weighing**This role is located in Columbia, SC**As a Service Technician, you play a critical role in keeping our customers’ operations running safely, accurately, and efficiently. Many industrial businesses rely on weighing as a critical control point—and they trust our technicians to ensure their equipment performs correctly every time.This is a hands-on, field-based role for someone who enjoys problem-solving, working independently, and learning new technology while delivering outstanding customer service.What You’ll DoPerform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipmentDiagnose and troubleshoot mechanical, electrical, and electromechanical systemsPlan and execute service calls efficiently, ensuring work is completed safely and correctlyCommunicate clearly with customers regarding findings, next steps, and service plansDocument all work accurately, including calibration data, service notes, timekeeping, and customer sign-offsSupport equipment installations independently and as part of a teamMaintain tools, inventory, and company equipment according to policyIdentify safety risks on job sites and proactively mitigate hazardsCollaborate with CIS service and sales teams to support customer relationships and identify opportunities for equipment upgrades or service improvementsParticipate in an on-call rotation and work overtime as needed to meet customer demandSafety & AccountabilityFollow all CIS safety policies and procedures, including use of the Hierarchy of ControlsMaintain professional appearance and conduct at all timesEnsure company vehicle is operated safely and maintained properlyTake ownership of work quality, accuracy, and customer satisfactionUnderstand and apply the “Science of Weighing” and why precision, documentation, and compliance matter to our customersWhy Join CIS?Company service vehicleBoot and tool allowancesCompetitive benefits package including medical, dental, vision, and 401(k)Ongoing training and developmentClear career growth opportunitiesA safety-first culture built on accountability, teamwork, and serviceWhat We’re Looking ForHigh school diploma required; associate degree or technical training in electronics, industrial maintenance, or related field preferredMechanical aptitude with a solid understanding of electrical theoryExperience troubleshooting industrial, mechanical, or electromechanical equipmentComfort working in different environments and customer locations dailyStrong written and verbal communication skillsAbility to document work clearly and accurately using digital tools (ERP, CRM, service dispatch systems)Self-starter who can work independently while also contributing to a teamWillingness to obtain a CDL within six months of hire (company-supported)Valid driver’s license and ability to meet DOT and customer requirementsAbility to pass background and drug screeningsExperience in weighing, metrology, construction sites, rigging, or industrial installations is a strong plus—but not required for the right candidate.Physical & Work Environment RequirementsAbility to travel up to 25% of the time, with occasional higher travel based on business needsAbility to lift and move test weights and equipment (50–100 lbs. with team lifts)Ability to work in industrial environments, including confined spaces, varying temperatures, and elevated work areasAbility to use hand tools, power tools, and hydraulic equipmentComfortable wearing PPE, including respirators, when requiredEqual Opportunity StatementCarlton Industrial Solutions is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on any protected characteristic. Employment is at-will and subject to applicable laws. We participate in E-Verify.