Field Service Engineer

Arelion; Dallas (TX); On-site; USD 46,000 - 85,000; Full time

Job summary

A leading telecom services provider seeks a dedicated Field Service Engineer to enhance service quality and efficiency. The role involves installation and testing of equipment, maintaining operational standards across the US and Canada. This position offers competitive salary and career growth opportunities in a dynamic environment.

Benefits

Competitive salary and benefits package

Career growth and development opportunities

Dynamic and innovative team environment

Qualifications

• Experience in telecom equipment installation and fiber optic testing required.
• Knowledge of OTDR, ILM, CD, PMD testing is important.
• Strong communication and organizational skills necessary.

Responsibilities

• Installation, dismantling, and commissioning of telecom equipment.
• Managing local stock and planning refills as needed.
• Troubleshooting fiber issues and managing escalations.

Skills

Telecom equipment installation

Fiber optic testing

Troubleshooting

Salesforce management

Communication

Job description

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From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.

Arelion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by relevant local laws.

Location: Dallas, TX and its extended suburbs (Field Services); US & Canada (Fiber Testing)

About Us: Arelion is a leading provider of high-quality telecom services, committed to enhancing digital presence and improving customer engagement. We are looking for a dedicated Field Services Engineer to join our team and help us maintain our high standards of quality and efficiency.

Responsibilities

• Field Services:
• Installation, dismantling, and commissioning of telecom equipment (WDM and IP).
• Connection and disconnection of physical circuits (fiber and copper).
• Monitoring quality and security on-site, including cabling in racks and ODF.
• Managing shipments, including delivery, packing.
• Managing local stock and planning refills as required (consumables, optic modules, etc.).
• Fiber Testing:
• OTDR, ILM, CD, PMD testing within the US and Canada.
• Documenting and analyzing test results.
• Troubleshooting fiber issues with third-party fiber and colocation providers, with escalation if needed.
• Carrying out testing on copper or optical circuits (10G, 100G, 400G).
  

Additional Responsibilities

• Managing jobs in the Salesforce queue, providing clear, timely, and consistent updates on ongoing work orders and their status.
• Liaising with internal and external customers to ensure work orders are delivered to match requestor satisfaction.
  
  

This role mandates successfully undergoing a security vetting process in accordance with prevailing security protection regulations. Positions demanding security clearance may entail additional citizenship-related requirements.

Qualifications

• Proven experience in telecom equipment installation and fiber optic testing.
• Strong knowledge of OTDR, ILM, CD, PMD testing.
• Ability to troubleshoot fiber issues and manage escalations.
• Proficiency in managing jobs in Salesforce.
• Excellent communication skills and ability to liaise with customers and internal teams.
• Strong organizational skills and attention to detail.
  
  

Why Join Us

• Be part of a dynamic and innovative team.
• Opportunity to work on cutting-edge telecom projects.
• Competitive salary and benefits package.
• Career growth and development opportunities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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