Field Service Technician-Coffee Equipment (Dallas, TX)

The J.M. Smucker Co.; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Field Service Technician for Coffee Equipment in Dallas, TX. You will ensure local businesses have functioning coffee equipment, providing exceptional customer service and technical support. This role involves maintenance, installations, and managing inventory, requiring strong customer service skills and a valid driver's license. The company values integrity and community, supporting employee well-being.

Qualifications

• Reside within 30 miles of Dallas, TX.
• Ability to lift up to 75 pounds.

Responsibilities

• Lead equipment service operations for corporate clients.
• Perform scheduled maintenance and emergency repairs.
• Document procedures and customer interactions.

Skills

Customer Service

Microsoft Office

Education

High School Diploma

Job description

Field Service Technician-Coffee Equipment (Dallas, TX)

Join to apply for the Field Service Technician-Coffee Equipment (Dallas, TX) role at The J.M. Smucker Co.

Overview

As a Field Service Technician-Coffee Equipment in Dallas, TX, you will ensure local businesses and health care facilities have properly functioning coffee equipment, supporting brands like Folgers and Café Bustelo. Your technical skills and customer service abilities will be key to your success.

Location

Coverage area includes Dallas, TX, and surrounding regions.

Responsibilities

• Lead the equipment service operations for corporate clients in Dallas and nearby areas.
• Acquire expert knowledge through training on coffee machinery and equipment.
• Deliver exceptional customer service to enhance satisfaction and loyalty.
• Perform scheduled maintenance, installations, removals, asset management, and emergency repairs.
• Manage inventory, including quarterly warehouse checks and parts ordering.
• Document procedures and activities accurately, including electronic invoicing and customer interactions.
• Operate and maintain a company vehicle equipped with modern amenities for comfort and efficiency.

Qualifications

• High School Diploma or equivalent
• Reside within 30 miles of Dallas, TX
• Strong customer service skills
• Basic proficiency in Microsoft Office
• Valid driver’s license with a clean driving record
• Ability to lift up to 75 pounds and perform physical tasks
• Willingness to work on a rotational on-call schedule

Preferred Skills

• Entry-level plumbing and electrical experience

Culture & Benefits

Join a company that values boldness, kindness, integrity, and community. We support our employees' physical, emotional, and financial well-being and foster a culture rooted in our Basic Beliefs.