Field Service Technician-Coffee Equipment (Dallas, TX)

The J.M. Smucker Company; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to ensure coffee equipment is running smoothly for local businesses in Dallas. This role combines technical skills with exceptional customer service to support a variety of clients, from healthcare to hospitality. You will be responsible for equipment maintenance, installations, and customer satisfaction, all while driving a fully equipped company vehicle. Join a company that values its employees and fosters a supportive community, where your contributions will make a significant impact on daily operations and customer experiences.

Qualifications

• Strong customer service skills and basic computer skills required.
• Ability to meet physical job requirements and work on-call.

Responsibilities

• Lead the equipment service business for corporations in Dallas, TX.
• Perform scheduled service, maintenance, and installations on coffee equipment.

Skills

Customer Service Skills

Basic Computer Skills (Microsoft Office)

Physical Ability (lifting up to 75 pounds)

Education

High School Diploma or equivalent

Job description

Your Opportunity as the Field Service Technician-Coffee Equipment (Dallas, TX)

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Dallas, TX area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

Location: Coverage area includes the Dallas, TX and surrounding areas

In this role you will:

• Lead the equipment service business for corporations in Dallas, TX, and surrounding areas.
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• High School Diploma or equivalent
• Resides within 30 miles of Dallas, TX
• Strong customer service skills
• Basic computer skills in Microsoft Office
• Ability to provide a valid driver’s license and clean driving record
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience

Learn more about working at Smucker:

• Helping our Employees Thrive

• Delivering on Our Purpose

• Our Continued Commitment to Ensuring a Workplace for All

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