Field Service Technician - Cleveland

Cleaning Technologies Group; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A service management firm is seeking a Field Service Technician based in Cincinnati, OH. This role involves providing both onsite and remote services for apparel dispensing machines within the Cleveland territory. Candidates should possess strong mechanical and electrical skills, with a high school diploma required. The position entails coordinating with partners and customers, installation of machines, and occasional travel, making it essential for candidates to have excellent communication skills. A technical background is preferred.

Qualifications

• Strong mechanical and electrical aptitude.
• Field service experience is strongly preferred.
• Proficient in verbal and written English.

Responsibilities

• Provide onsite and remote service for Cintas apparel dispensing machines.
• Coordinate visits with the Field Service Coordinator and customers.
• Install apparel dispensing machines and provide onsite training.

Skills

Strong mechanical aptitude

Strong electrical aptitude

Basic understanding of computer operating systems

Basic networking skills

Exceptional communication skills

Education

High School Diploma

Technical diploma/degree

Job description

Overview

Position: Field Service Technician - Cleveland

Location: Cincinnati, OH

Job Id: 561

# of Openings: 1

Job Title: Field Service Technician

Department: Cortex Service

Reports To: Cortex Field Service Manager

Exemption: Hourly, Non-Exempt

Territory: Cleveland Metro, to include our Michigan accounts, Northern Ohio across the top of the state, and east to Erie, PA.

Summary: The Garment Field Service Technician is responsible for providing both onsite and remote service for Cintas apparel dispensing machines. Additionally, the technician will assist with installations within the Cleveland Territory.

Responsibilities

• Provide onsite and remote service for Cintas apparel dispensing machines within a 5-hour radius from home base, including preventative maintenance, troubleshooting, network verification, and software upgrades.
• Available for emergency service calls during nights and weekends (rare).
• Coordinate visits with the Field Service Coordinator, Cintas service location partners, and end customers.
• Develop and maintain relationships with Cintas partners and end customers.
• Execute installation of apparel dispensing machines, including unloading, reassembly, network verification, and final checkout when within territory.
• Provide onsite training to Cintas MAMs, SSRs, and end users.
• Prepare and submit service logs and expense reports for travel expenses in a timely manner.
• Demonstrate exceptional attention to detail in documentation and reporting in systems such as Salesforce, MaintainX and Outlook.

Supervisory and Travel

• Supervisory Responsibilities:
• Travel Requirements: Travel within territory 3-4 weeks per month, with half of the trips not requiring overnight stays. Some jobs may require week-long stays. (Rare)

Qualifications and Skills

• Strong mechanical and electrical aptitude.
• Basic understanding of computer operating systems, networking, and troubleshooting.
• Demonstrate exceptional communication skills, both within the team and with customers.

Education and Experience

• High School Diploma required; technical diploma/degree preferred.
• Field service experience is strongly preferred

Language Skills

• Proficient in verbal and written English.

Mathematical Skills

• Basic arithmetic skills.

Reasoning Ability

• Ability to identify and quickly solve work process problems.

Certificates/Licenses/Registrations

Physical Demands

• Stand for prolonged periods on a concrete floor.
• Kneel, squat, stoop, recline, climb, crawl, and/or bend as needed.
• Lift up to 50 lbs. unassisted or without lifting device.