Field Service Technician - Cleveland

Cleaning Technologies Group; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading service provider is seeking a dedicated Field Service Technician to deliver onsite and remote service for apparel dispensing machines in the Cleveland metro area. The successful candidate will provide installation support, conduct preventative maintenance, and maintain strong relationships with partners and customers. A high school diploma is required, and field service experience is preferred. Strong mechanical aptitude and communication skills are crucial for this role, which involves travel within the territory, including the surrounding areas of Michigan and Erie, PA.

Qualifications

• Field service experience is preferred.
• Proficient in verbal and written English.
• Ability to lift up to 50 lbs. unassisted.

Responsibilities

• Provide onsite and remote service for apparel dispensing machines.
• Coordinate visits with service location partners.
• Execute installation of apparel dispensing machines.

Skills

Strong mechanical and electrical aptitude

Basic understanding of computer operating systems

Exceptional communication skills

Education

High School Diploma

Technical diploma/degree

Job description

Job Title

Field Service Technician

Department

Cortex Service

Reports To

Cortex Field Service Manager

Exemption

Hourly, Non-Exempt

Territory

Cleveland Metro, to include our Michigan accounts, Northern Ohio across the top of the state, and east to Erie, PA.

Summary

The Garment Field Service Technician is responsible for providing both onsite and remote service for Cintas apparel dispensing machines. Additionally, the technician will assist with installations within the Cleveland Territory.

Minimum Requirements To Perform Duties

Essential Duties and Responsibilities:

• Provide onsite and remote service for Cintas apparel dispensing machines within a 5-hour radius from home base, including preventative maintenance, troubleshooting, network verification, and software upgrades.
• Available for emergency service calls during nights and weekends (rare).
• Coordinate visits with the Field Service Coordinator, Cintas service location partners, and end customers.
• Develop and maintain relationships with Cintas partners and end customers.
• Execute installation of apparel dispensing machines, including unloading, reassembly, network verification, and final checkout when within territory.
• Provide onsite training to Cintas MAMs, SSRs, and end users.
• Prepare and submit service logs and expense reports for travel expenses in a timely manner.
• Demonstrate exceptional attention to detail in documentation and reporting in systems such as Salesforce, MaintainX and Outlook.

Supervisory Responsibilities

• None.

Travel Requirements

• Travel within territory 3-4 weeks per month, with half of the trips not requiring overnight stays. Some jobs may require week-long stays. (Rare)

Qualifications/Skills

• Strong mechanical and electrical aptitude.
• Basic understanding of computer operating systems, networking, and troubleshooting.
• Demonstrate exceptional communication skills, both within the team and with customers.

Education and Experience

• High School Diploma required; technical diploma/degree preferred.
• Field service experience is strongly preferred.

Language Skills

• Proficient in verbal and written English.

Mathematical Skills

• Basic arithmetic skills.

Reasoning Ability

• Ability to identify and quickly solve work process problems.

Certificates/Licenses/Registrations

• None required.

Physical Demands

• Stand for prolonged periods on a concrete floor.
• Kneel, squat, stoop, recline, climb, crawl, and/or bend as needed.
• Adjust visual focus.
• Lift up to 50 lbs. unassisted or without lifting device.

Work Environment

• Hospital
• Manufacturing
• Higher Education, Laboratory