Field Service Technician - Brooklyn, NY

Rivian; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Rivian in New York is seeking a hands-on Field Service Technician to support Rivian vehicle repairs. The role may involve work at service centers, in customers’ homes, or on mobile routes, and requires a collaborative, customer-focused approach.

You will diagnose, repair, install, test drive, and document work, coordinate parts, and maintain up-to-date knowledge of Rivian procedures in a dynamic, fast-paced environment.

Qualifications

• High school diploma or GED preferred.
• Valid driver’s license and clean driving record.
• Ability to lift up to 50 lbs and perform physical tasks.
• Must be available for a 40-hour work week including weekends or shifts as needed.

Responsibilities

• Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers or in the field.
• Identify Rivian product line, EV framework, tools and accessories.
• Follow Rivian repair procedures with focus on safety and quality.
• Conduct road tests to verify repair quality.
• Manage parts operations including ordering and inventory.
• Document all work and technical notes for internal/external use.

Skills

Strong communication

Team collaboration

Education

High School Diploma or GED

Tools

Hand tools

Power tools

Laptops (Windows/Mac)

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise.

This is a level-agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
• Communicate with a high level of professionalism in customer-facing situations.
• Stay current with technical skills and complete required training.
• This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred
• Proficient in using hand tools and power tools.
• Must be at least 21 years old.
• Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
• Ability to drive a non-commercial truck and trailer is preferred.
• Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and an eagerness to learn.
• Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
• Ability to read and speak fluent English.