Field Service Technician - Bellevue, WA

Segment (Twilio); Bellevue (WA); On-site; USD 39,606 - 44,634; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits (life, medical, dental, vision)

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian in Bellevue, Washington, is seeking a Field Service Technician to support vehicle repairs. The role requires expertise in vehicle diagnostics and repairs, capable of working dynamically in various locations and conditions.

Qualifications include a high school diploma, hands-on experience in automotive settings, and must be at least 21 years old with a valid driver’s license. The position offers competitive hourly pay ranging from $28.75 to $32.40 and comprehensive benefits for full-time employees.

Qualifications

• Must be at least 21 years old.
• Valid driver’s license and clean driving record required.
• Ability to lift up to 50 lbs and perform physical labor.

Responsibilities

• Perform vehicle diagnosis and repairs at service centers or in the field.
• Identify and explain the Rivian product line and accessories.
• Document all work and technical notes effectively.

Skills

Using hand tools and power tools

Organizational skills

Communication

Customer service

Education

High School Diploma or GED

Tools

Laptops/Computers

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. We build emissions‑free Electric Adventure Vehicles and seek curious, courageous souls. We constantly challenge what’s possible and reframe old problems to produce new solutions. Our team is diverse but united by a love of the outdoors and a desire to protect it for future generations.

Role Summary

This position is for a hands‑on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team‑oriented individual capable of working in a dynamic, fast‑paced environment. It is based in a primary location but may require operation remotely or travel to various locations, including the production plant, to provide vehicle support as business needs demand.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high‑quality work with minimal supervision.
• Communicate with a high level of professionalism in customer‑facing situations.
• Stay current with technical skills and complete required training.
• This role may require regular interaction with customers and their families, 3rd‑party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Proficient in using hand tools and power tools.
• Must be at least 21 years old.
• Must possess a valid driver’s license and maintain a clean driving record, with no driving‑related suspensions or revocations within a 3‑5 year period.
• Ability to drive a non‑commercial truck and trailer is preferred.
• Must be available for a 40‑hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and an eagerness to learn.
• Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
• Ability to read and speak fluent English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Hands‑on work experience in an automotive shop is highly preferred. However, if you are a recent automotive graduate looking for your next opportunity, we encourage you to apply. This role is open to various levels of experience, from entry‑level to career technicians.
• A background in electric vehicle (EV) or hybrid repair is considered a plus.
• Experience in start‑up environments is preferred.
• Experience with parts departments, billing, and work order management systems is preferred.

Pay Disclosure

The hourly range for this role is $28.75 – $32.40 for Washington based applicants. This range reflects the lowest to highest salary we in good faith believe we would pay at the time of this posting, considering competencies, education, experience, geographic location, and organizational needs.

Benefits

We offer a comprehensive package of benefits for full‑time and part‑time employees, including paid vacation, paid sick leave, and a competitive portfolio of insurance benefits (life, medical, dental, vision, short‑term disability, and long‑term disability). Eligible employees may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program. Full‑time coverage begins on the first day of employment; part‑time coverage begins the first of the month following 90 days of employment.

Equal Opportunity

Rivian is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital or domestic partner status, age, military or veteran status, medical condition, or any other characteristic protected by law.