Field Service Technician

Analogic; Boston (MA); On-site; USD 60,000 - 77,000; Full time

Job summary

A leading company in aviation security and healthcare technology is seeking a Field Service Technician in Boston. This role promises a chance to deliver exceptional service while working independently in the field, ensuring customer satisfaction through technical support and relationship management.

Benefits

401K with company match vested immediately

8 weeks paid parental leave

Continuous Education Pathways

Qualifications

• 3-5 years of experience in troubleshooting and repair.
• Ability to work independently and maintain customer relationships.
• Must have valid driver's license and pass background checks.

Responsibilities

• Diagnose and resolve technical issues for customers.
• Maintain strong customer relationships and provide exceptional service.
• Document service reports and ensure all tools are properly maintained.

Skills

Technical Proficiency

Excellent Communication Skills

Customer Focused

Job description

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Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Sr. Manager of Security Field Service. This position is at the Boston Logan International Airport and surrounding areas.

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Sr. Manager of Security Field Service. This position is at the Boston Logan International Airport and surrounding areas.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com

The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your primary responsibilities: as Field Service Technician

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
  
  

Basic Qualifications For Field Service Technician

• Meet daily service needs at assigned sites and locations
• Minimum of 3-5 years' experience in troubleshooting and repair
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs
• Exceptional at managing time and able to complete assigned small field projects
• Technically savvy; innovative, quick to learn and adapt to new technology
• Professional attitude and be customer focused.
• Possess excellent communication skills, both written and oral, to document detailed reports
• Thorough follow up skills are a key responsibility and expectation of this job.
• Flexible and open to a fluid schedule and working environment.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Must pass a criminal background check, drug test, and extensive credit check
• Must have a valid driver's license, dependable transportation, and either a Real ID or passport for domestic travel.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations.
• Must obtain and maintain the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Travel, overtime and working hours may vary depending on current workload. Travel is dependent on daily regional needs to airports in your location.
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Up to 75% travel required and this will vary based on workload
  
  

Preferred Qualifications

• Certified trade training
  
  

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Ability to lift, carry, push, and pull up to 25 lbs. often, 50 lbs. occasionallyand 75 lbs. seldom.
• Ability to bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, stand for long periods of time, turning, and working in unusual positions requiring full body mobility.
• Must also be able to reach, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
• Must be able to work in tight, semi-enclosed spaces occasionally.
  
  

Benefits

• 401K with company match vested immediately
• HSA/FSA match
• 8 weeks paid parental leave
• Healthcare for now and healthcare as your family and health change
• Continuous Education Pathways
• You will be joining a passionate, driven and diverse global team!
  
  

To learn more about our culture please visit: https://www.analogic.com/careers/

Follow us on LinkedIn: https://www.linkedin.com/company/analogic/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Security and Investigations

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