Field Service Technician

Mastech Digital; Woburn (MA); On-site; USD 60,000 - 78,000; Full time

Job summary

Mastech Digital is seeking a Field Service Technician for a dynamic role that involves extensive travel across North America. This position focuses on installing and servicing advanced thermal cooling systems, requiring a strong mechanical background and the ability to work collaboratively with project teams. Ideal candidates will have significant field service experience and a background in HVAC/R, ready to tackle challenges at customer sites with professionalism.

Qualifications

• 5+ years of field service experience required.
• 3+ years of experience working with project teams.
• EPA universal certificate preferred.

Responsibilities

• Travel approximately 90% of the time to customer sites.
• Perform troubleshooting and repairs on cooling systems.
• Complete written repair reports and conduct customer training.

Skills

Mechanical aptitude

Understanding of electromechanical systems

Ability to read and interpret diagrams

Good Driving Record

Education

High School Diploma or equivalent

Trade School Certification in HVAC/R field

Tools

Forklift

Hydraulic equipment

Power tools

Job description

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Role: Field Service Technician

Location: Woburn, MA

Note: This is 90% Travel Role

Position Overview: Our client is seeking a Field Service Technician for our thermal cooling system service and repair organization. This role consists of installing, troubleshooting, resolving and testing cooling units manufactured by Theirin parallel with customer installation in a state-of-the-art data center and ensuring all components function properly. This is an exciting new position that will be based in Woburn, Massachusetts with frequent customer-site travel. This position requires you to be on site at our customers’ facilities to complete the deployment and service of manufactured equipment.

Position Expectations:

• Approximately 90% travel, often four to five nights away weekly, on a regular basis. This role covers North America with opportunities for international travel.
• Perform startups, inspections, troubleshooting, repairs and/or preventive maintenance service on all products at customer sites.
• Represent in a professional and courteous manner while following all and customer safety requirements.
• Work closely with Project team to successfully complete the deployment of thermal cooling systems, which includes members from our customers and various construction trades to ensure installation timelines are met.
• Competent in replacing subassemblies and performing system-level tests as required.
• Suggest and make recommendations for improvement to field service engineers, design engineers and management as needed.
• Ability to perform product commissioning and hand-over to customers from start to finish.
• Complete written repair reports to document the cause of failure(s), description of work performed, materials consumed, and condition of equipment.
• Conduct customer training on cooling products when onsite.
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs.

Minimum Qualifications

• 5+ years of field service experience.
• 3+ years of working with project teams, contractors and interfacing with customers.
• Strong mechanical aptitude & understanding of electromechanical systems and Cooling Distribution Units (CDU)
• Ability to read and interpret diagrams (dimensions, assembly, electrical, cooling)
• Ability to regularly use a forklift, ladder, hand tools, power tools, calibrated measurement devices, and hydraulic equipment.
• Good Driving Record

Preferred Qualifications

• High School Diploma (or equivalent)
• Trade School Certification in HVAC/R Field and/or electronics technology.
• EPA universal certificate
• Experience with Liquid Cooling technologies.
• Knowledge of PLC function & interfacing (RS485, ethernet, etc.).

Thanks

Ritika Aithmian

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Manufacturing

• Industries

  Engineering Services and Manufacturing

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