Field Service Technician, Body Scanners - Miami, FL

Rohde & Schwarz USA, Inc.; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Rohde & Schwarz USA, Inc. is seeking a field service technician to perform on-site or in-house repair of RF equipment to meet high performance standards. You will diagnose malfunctions and implement repairs, communicating with customers in a professional manner.

You will prepare accurate daily logs and inventory usage for each assignment and work independently on moderately complex projects, ensuring customer satisfaction through quality service and clear reporting.

Responsibilities

• Conduct on-site or in-house repair of equipment to meet Rohde & Schwarz's high standards of performance
• Diagnose equipment malfunctions and perform repairs
• Understand complex RF system architecture and apply that to diagnostic process
• Represent the company in a customer support role and ensure customer satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Ability to work independently on moderately complex projects
• Effectively communicate with customers in a professional business environment

Job description

• Conduct on-site or in-house repair of equipment to ensure it meets Rohde & Schwarz' high standards of performance
• Diagnose equipment malfunctions and performs repairs
• Understand complex RF system architecture and apply that to diagnostic process
• Represent the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Ability to work independently on moderately complex projects
• Effectively communicate with customers in a professional business environment