Field Service Technician - Automation Packaging Machinery

Texwrap Packaging Systems LLC; Louisville (KY); On-site; USD 85,962,000 - 128,943,000; Full time

Benefits offered by this job

Medical and dental programs

Life insurance

Paid time off

Retirement savings plan with company’s

Job summary

Texwrap, a ProMach brand, seeks a field service technician to install, service, repair, and maintain Texwrap, Tekkra and SRX systems at customer sites. You will commission in-house, troubleshoot, and perform final tests on full product lines to ensure quality and performance.

The role requires extensive Allen-Bradley PLC, servo, and HMI programming, strong electrical and mechanical skills, and the ability to travel up to 90% domestically and internationally.

Qualifications

• Minimum of high school diploma.
• 2-year degree or certificate in Industrial Automation or Industrial Electronics is highly desired.

Responsibilities

• Install, service, repair, and maintain Texwrap, Tekkra and SRX systems in the field.
• Commission in house, troubleshoot and final test full product line.
• Collaborate with service and engineering department to continuously improve Texwrap, Tekkra and SRX product lines and deliver a quality product to the customer.
• Troubleshoot, identify root causes, and solve operational issues associated with shrink wrap and bundling machinery in house and at customer locations.
• Installation and startup of systems, including systems integration with other OEM equipment in the field.
• Train appropriate personnel in the field and in-house on proper setup, operation, maintenance, and repair of equipment.
• Perform extensive mechanical and electrical modifications including PLC program modifications, kit installations and servo drive reconfigurations.
• Submit reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to the service manager for follow up.
• Submit accurate and timely expense and time reports.
• Communicate daily with the service coordinator to ensure all field issues at hand are completed and approved by the customer.

Skills

Allen-Bradley PLC programming

Servo motor & motion control

HMI programming

Electrical troubleshooting

Mechanical aptitude

Strong communication skills

Travel up to 90%

Team collaboration

Education

High school diploma

2-year degree or certificate in Industrial Automation or Industrial Electronics

Tools

Allen-Bradley PLCs

Servo systems

HMI programming

Temperature controllers

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist-whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey. Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. Do we have your attention? Keep reading.

What's in it for you?

We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay. Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Key Responsibilities

• Install, service, repair, and maintain Texwrap, Tekkra and SRX systems in the field.
• Commission in house, troubleshoot and final test full product line.
• Collaborate with service and engineering department to continuously improve Texwrap, Tekkra and SRX product lines and deliver a quality product to the customer.
• Troubleshoot, identify root causes, and solve operational issues associated with shrink wrap and bundling machinery in house and at customer locations.
• Installation and startup of systems, including systems integration with other OEM equipment in the field.
• Train appropriate personnel in the field and in-house on proper setup, operation, maintenance, and repair of equipment.
• Perform extensive mechanical and electrical modifications including PLC program modifications, kit installations and servo drive reconfigurations.
• Submit reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to the service manager for follow up.
• Submit accurate and timely expense and time reports.
• Communicate daily with the service coordinator to ensure all field issues at hand are completed and approved by the customer.

Qualifications & Experience

• Minimum of high school diploma.
• 5 years' experience repairing and troubleshooting of packaging equipment.
• Experience must include extensive Allen-Bradley PLC, servo, and HMI programming.
• A 2-year degree or certificate in Industrial Automation or Industrial Electronics is highly desired.
• Experience with Allen Bradley and Emerson.
• Experience with HMIs and Temperature controllers.
• Previous experience with packaging equipment and conveyor systems preferred.
• Travel experience required.
• Solid knowledge of mechanical, electrical, and pneumatic components.
• Strong communication skills, both written and oral.
• Allen-Bradley Compact Logix/MicroLogix programming/editing capabilities.
• Allen Bradley Panel View HMI programming/editing capabilities.
• Familiarity with servo systems and motion controls, particularly Allen-Bradley, is a strong advantage.
• Ability to travel domestically and internationally up to 90%.
• Weekends when necessary.

Hourly Rate Range: $30.00-$45.00 per hour.

Texwrap Known as the industry innovator, Texwrap holds patents on some of the most significant breakthrough technologies in the shrink wrapping and bundling business. Texwrap produces automatic shrink wrapping systems, L-bar sealers, side sealers, tunnels, infeed solutions, and conveyor systems for the food, bakery, industrial, mailing, pharmaceutical, nutraceutical, retail, printing, and publishing industries. Texwrap also manufactures the Tekkra line of shrink bundling systems. As part of the ProMach End of Line business line, Texwrap helps our packaging customers protect and grow the reputation and trust of their consumers.

ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia.

For more information about ProMach, visit http://www.ProMachBuilt.com and for more information on ProMach Careers, visit http://www.ProMachCareers.com.

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pro Mach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products.

When you join our team, you're not just taking a job; you're becoming part of something that lasts.

We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do.