Field Service Technician

NCR Atleos; Hartford (CT); Remote; USD 50,000 - 75,000; Full time

Job summary

Atleos is seeking a full-time Field Service Technician to install, maintain, and repair ATM and self-service banking equipment at customer locations. You will diagnose hardware and software issues, replace parts, and ensure equipment operates per service standards, while traveling to sites and documenting work in service systems.

You will work independently in the field and coordinate with dispatch and technical support to resolve issues, adhering to safety procedures and maintaining tools and

Qualifications

• Technical and mechanical skills with basic electronics knowledge.
• Experience with electromechanical or IT equipment.
• Strong customer service and communication on-site.
• Ability to manage multiple service calls and prioritize tasks.

Responsibilities

• Install, maintain, and repair ATM and self-service equipment at customer sites.
• Troubleshoot hardware and software issues; document work and update tickets.
• Travel within assigned territory and communicate with dispatch and support teams.
• Follow safety procedures and handle equipment safely.

Skills

Electronics knowledge

Hardware troubleshooting

Field service

Customer service

Time management

Independent work

Driver's license

Willing to travel

Remote capability

Ticketing systems

Education

High school diploma or equivalent

Technical certification or vocational training

Tools

Mobile service tools

Laptop-based ticketing systems

Job description

Company Description

Atleos (NYSE: NATL) is a global leader in expanding self-service financial access through its industry-leading ATM expertise and extensive independently owned ATM network. The company focuses on improving operational efficiency for financial institutions, increasing customer traffic for retailers, and enabling secure, digital-first self-service experiences for consumers. With always-on global services and a strong commitment to innovation, Atleos delivers reliable solutions in a fast-changing financial technology environment. Headquartered in Atlanta, Georgia, Atleos has approximately 20,000 employees worldwide, offering opportunities for growth and development in a dynamic, technology-driven organization.

Role Description

This full-time remote Field Service Technician role is responsible for installing, maintaining, and repairing ATM and self-service banking equipment at customer locations. The technician will perform routine and emergency troubleshooting, diagnose hardware and software issues, replace parts, and ensure equipment is fully operational according to service standards. Day-to-day activities include traveling to assigned sites, documenting service work, updating tickets in service systems, and communicating clearly with customers and internal support teams. The role also involves following safety procedures, maintaining tools and equipment, and providing feedback on recurring issues to help improve service quality. The Field Service Technician will work independently in the field while collaborating remotely with dispatch, technical support, and other team members.

Qualifications

• Technical and mechanical skills, including basic electronics knowledge, hardware troubleshooting, and experience working with electromechanical or IT equipment.
• Customer service and communication skills, with the ability to explain issues clearly, interact professionally on-site, and maintain strong client relationships.
• Organizational and problem-solving skills, including time management, attention to detail, and the ability to prioritize multiple service calls.
• Ability to work independently in the field, follow remote instructions, and use mobile or laptop-based service tools and ticketing systems.
• Valid driver’s license and reliable transportation, with willingness to travel within an assigned territory and work flexible hours as needed.
• High school diploma or equivalent; technical certification or vocational training in electronics, IT, or a related field is preferred.
• Comfort working in a variety of environments, adhering to safety standards, and lifting or moving equipment as required by the role.
• Previous field service experience in financial technology, ATMs, or related equipment is an advantage but not required.