Field Service Technician (961)

Ripple Fiber; Itasca (IL); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber in Itasca, IL is seeking a Field Service Technician to install and maintain fiber equipment in accordance with customer requirements. Responsibilities include managing equipment, troubleshooting network problems, and ensuring high-quality customer service.

Candidates should possess a valid driver's license, experience in customer service or technical fields, and be able to work in various environments. We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment.

Qualifications

• Valid state driver’s license and safe driving record required.
• Experience in customer service or related field preferred.
• Ability to operate various hand tools and mobile devices.

Responsibilities

• Manage all last mile and in-home or business equipment.
• Fault find and resolve customer complaints.
• Assist customers in connecting devices to the Ripple Fiber network.
• Install and troubleshoot internet services in various environments.

Skills

Valid state driver’s license and safe driving record

Ability to operate hand tools and handheld mobile devices

Experience in customer service, construction, electrical, technical, or related field

Flexibility to work a schedule that includes evenings and weekends

Identification of wire and cable colors

Qualification on pre-employment assessments

Availability for overtime, emergency call-outs, and holiday work

Job description

Job Details

Job Location: Illinois Office - Itasca, IL 60143

Salary Range: $22.00 - $27.00 Hourly

Field Service Technician | Ripple Fiber

About the Role

The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards. Technicians also ensure that customers receive the highest level of customer service.

Responsibilities

• Manage all last mile (drop and in‑home/in‑business networks) and access and in‑home or business equipment.
• Fault find and resolve complaints.
• Create and maintain network documentation.
• Use monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd line support) to resolve end‑user issues.
• Configure, maintain, troubleshoot, and install broadband services such as Wi‑Fi routers and smart home devices.
• Route a fiber optic drop cable from a termination box to a router’s location.
• Install and troubleshoot internet both indoors and outdoors in various environments, including attics, basements, and crawl spaces.
• Work outside in all weather conditions.
• Drive a company vehicle and maintain a clean driving record.
• Educate customers on the features and functionality of services provided and verify all services are operational.
• Assist customers in connecting their home devices to the Ripple Fiber network.

Skills Required

• Valid state driver’s license and safe driving record.
• Ability to operate hand tools and handheld mobile devices.
• Experience in customer service, construction, electrical, technical, or related field (plus).
• Flexibility to work a schedule that includes evenings and weekends.
• Identification of wire and cable colors.
• Qualification on pre‑employment assessments.
• Availability for overtime, emergency call‑outs, and holiday work.

Physical Demands

• Lift and move up to 60 lbs; some ladders weigh 50‑60 lbs.
• Work in small spaces or lofts up to 28 ft.
• Meet ladder safety weight requirements (maximum 275 lbs including gear) per OSHA standards.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Equal Opportunity Employer – Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.