Field Service Technician 3

i2Systems; Connecticut; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Additional insurance

Employee assistance program

Job summary

i2Systems is seeking a Field Service Technician 3 for Morris, CT. This role combines hands-on field installation, project coordination, and customer-facing support to drive successful installations.

The position requires regular travel (60%), hands-on troubleshooting, and collaboration with engineering, production, and sales teams. You will assist with documentation, training, and internal coordination.

Responsibilities

• Field installation and deployment support for i2Systems products
• Participation in preconstruction meetings and project coordination activities
• Post-construction support, troubleshooting, and customer follow-through
• Commissioning and startup support for i2Systems lighting and control systems
• Coordination with engineering, production, and customer teams during project execution
• Technical support assistance for fielded systems and customer issues
• Training and technical support for i2Systems sales representatives and partners
• Assistance with internal project management coordination and technical documentation
• Travel regularly to project and customer sites as required

Skills

Technical troubleshooting

Field installation

Project coordination

Customer-facing

Communication skills

Travel frequently

Mechanical aptitude

Electrical aptitude

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician 3

Full Time Morris, CT, US

i2Systems is a leading designer and manufacturer of LED lighting systems used in demanding and high reliability applications. The i2Systems team designs and builds advanced lighting modules concentrating on wellness, energy efficiency, and high-quality illumination of North America’s premier spaces.

What to Expect:

The Field Services Technician will support field execution, customer coordination, and technical deployment activities for i2Systems installations and projects. This role combines hands‑on field support with project coordination, technical troubleshooting, and customer‑facing support responsibilities.

The position requires regular travel to customer and project sites, with approximately 60% travel expected. The ideal candidate is highly organized, technically capable, customer‑oriented, and comfortable operating independently in both field and office environments.

When not actively supporting field projects, this individual will assist with internal project management coordination, technical documentation, training activities, and customer support initiatives.

What You’ll Do:

• Field installation and deployment support for i2Systems products
• Participation in preconstruction meetings and project coordination activities
• Po st-construction support, troubleshooting, and customer follow-through
• Commissioning and startup support for i2Systems lighting and control systems
• Coordination with engineering, production, and customer teams during project execution
• Technical support assistance for fielded systems and customer issues
• Training and technical support for i2Systems sales representatives and partners
• Assistance with internal project management coordination and technical documentation
• Travel regularly to project and customer sites as required

What You’ll Bring:

• Strong technical aptitude and hands‑on troubleshooting capability
• Comfortable working independently in customer‑facing field environments
• Strong communication and organizational skills
• Ability to manage multiple projects and support activities simultaneously
• Comfortable traveling regularly to support installations and commissioning activities
• Mechanical and electrical aptitude preferred
• Experience with lighting, controls, construction coordination, or technical field support is beneficial
• High ownership mentality with strong attention to detail
• Team-oriented working style

i2Systems values its Associates, their families, and their overall well‑being. To support this commitment, we offer a comprehensive benefits package designed to promote health, financial security, and work‑life balance. We go above and beyond by co‑sponsoring the cost of many benefits.

Our benefits include:

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with immediate vesting
• Critical Illness, Accident Indemnity, AD&D, and Hospital Indemnity insurance
• Multiple Employee Assistance Program (EAP) options

Benefits are subject to eligibility requirements and plan terms.

i2Systems is an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

i2Systems is committed to providing equal employment opportunities and a workplace free from unlawful discrimination and harassment.