Field Service Technician 3

i2Systems; Morris (CT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision coverage

401(k) with immediate vesting

Critical Illness insurance

Accident Indemnity insurance

Hospital Indemnity insurance

Multiple Employee Assistance Program (EAP) options

Job summary

i2Systems, a leading designer of LED lighting systems, is looking for a Field Services Technician for customer coordination and installation support. This role involves approximately 60% travel to project sites, requiring strong technical skills and the ability to work independently.

Responsibilities include field installation, troubleshooting, and support for teams during project execution. We offer a comprehensive benefits package to promote health and financial security. Join our team to contribute to innovative lighting solutions.

Qualifications

• Experience with lighting, controls, and technical field support is beneficial.
• Ability to manage multiple projects simultaneously.
• Comfortable working independently in customer-facing environments.

Responsibilities

• Support field execution and customer coordination for i2Systems installations.
• Provide technical support and troubleshooting for fielded systems.
• Assist with internal project management and technical documentation.

Skills

Technical aptitude

Hands-on troubleshooting

Communication skills

Organizational skills

Mechanical aptitude

Job description

i2Systems is a leading designer and manufacturer of LED lighting systems used in demanding and high reliability applications. The i2Systems team designs and builds advanced lighting modules concentrating on wellness, energy efficiency, and high-quality illumination of North America’s premier spaces.

What to Expect

The Field Services Technician will support field execution, customer coordination, and technical deployment activities for i2Systems installations and projects. This role combines hands-on field support with project coordination, technical troubleshooting, and customer-facing support responsibilities.

The position requires regular travel to customer and project sites, with approximately 60% travel expected. The ideal candidate is highly organized, technically capable, customer-oriented, and comfortable operating independently in both field and office environments.

When not actively supporting field projects, this individual will assist with internal project management coordination, technical documentation, training activities, and customer support initiatives.

What You’ll Do

• Field installation and deployment support for i2Systems products
• Participation in preconstruction meetings and project coordination activities
• Post-construction support, troubleshooting, and customer follow-through
• Commissioning and startup support for i2Systems lighting and control systems
• Coordination with engineering, production, and customer teams during project execution
• Technical support assistance for fielded systems and customer issues
• Training and technical support for i2Systems sales representatives and partners
• Assistance with internal project management coordination and technical documentation
• Travel regularly to project and customer sites as required

What You’ll Bring

• Strong technical aptitude and hands‑on troubleshooting capability
• Comfortable working independently in customer‑facing field environments
• Strong communication and organizational skills
• Ability to manage multiple projects and support activities simultaneously
• Comfortable traveling regularly to support installations and commissioning activities
• Mechanical and electrical aptitude preferred
• Experience with lighting, controls, construction coordination, or technical field support is beneficial
• High ownership mentality with strong attention to detail
• Team‑oriented working style

i2Systems values its Associates, their families, and their overall well‑being. To support this commitment, we offer a comprehensive benefits package designed to promote health, financial security, and work‑life balance. We go above and beyond by co‑sponsoring the cost of many benefits.

Our benefits include:

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with immediate vesting
• Critical Illness, Accident Indemnity, AD&D, and Hospital Indemnity insurance
• Multiple Employee Assistance Program (EAP) options

Benefits are subject to eligibility requirements and plan terms.

i2Systems is an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

i2Systems is committed to providing equal employment opportunities and a workplace free from unlawful discrimination and harassment.