Field Service Technician

Mutualink-Inc; Wethersfield (CT); On-site; USD 40,000 - 80,000; Full time

Job summary

Mutualink-Inc seeks a Field Service Technician I to design, deploy, and test interoperable multimedia systems for first responders. The role requires strong networking basics and hands-on hardware setup and testing at customer sites.

The successful candidate will travel frequently, communicate clearly with clients, and support on-site installations of IP cameras, displays, and network gear. A two-year degree is preferred.

Qualifications

• Two-year college degree preferred in Networking, Telecommunications, or EE Technology.
• Strong customer-facing experience and ability to explain technical issues to first responders.
• Willingness to travel 75%+ and valid driver’s license and passport.

Responsibilities

• Implement, deploy, and test Mutualink’s Interoperable Multimedia System.
• Design and deploy critical wireless networks for first responders.
• Travel to client sites and provide on-site configuration and support.
• Use a multimeter to test cables and hardware installation.

Skills

IP Network

OSI Model (Layers 1-3)

Router configuration

Cable testing

Customer-facing

Education

2-year college degree

Tools

Router

Switch

Multimeter

Video hardware

Job description

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Field Service Technician

Full Time 30-39 Hour Hartford, CT, US

4 days ago Requisition ID: 1028

Salary Range: $40,000.00 To $80,000.00 Annually

Job Title: Field Service Technician I Description: A wireless communications company with advanced technology to address the nation’s first‑responder interoperability crisis seeks motivated field technicians to help design and deploy critical networks.

Radio/IP Network System Field Technicians are responsible for the implementation, deployment, and testing of Mutualink’s Interoperable Multimedia System. The ideal candidate will have baseline networking knowledge, a track record of customer‑facing work, and a strong desire to learn. The position requires heavy travel.

Skills/Qualifications: IP Network (Highly Desired)

Understanding of the OSI Model (Layers 1-3), IP addressing, subnetting, and VLANs.

Experience with router and switch configuration is a huge plus.

Certifications: CompTIA Network+, Security+, or Cisco CCNA/CCST are strong plusses.

Basic understanding or willingness to learn public safety radio communication systems.

Familiarity with or interest in radio frequency theory, signal propagation, and antenna types.

Ability to use a multimeter to test voltage, continuity, and pin‑outs on cables.

Video

Ability and willingness to learn Video setup (Digital Video Systems, Video Compression, Transcoding).

Basic knowledge of hardware installation (IP cameras, HDMI/VGA/DisplayPort inputs).

General & Physical

Education: 2-year college degree preferred. Best fit disciplines: Network Engineering, Telecommunications, or Electrical Engineering Technology.

Communication: Must be "customer‑facing" ready to explain technical issues clearly to first responders.

Travel: Willingness to travel 75%+ of the time. Valid Driver’s License and Passport required.

Physical Requirements: Ability to lift up to 50 lbs, work on ladders, and competent in using hand/power tools (drills, crimpers, wire strippers) for racking equipment.