Field Service Technician

Miele Incorporated; Washington (District of Columbia); On-site; USD 54,000 - 80,000; Full time

Job summary

Miele Incorporated is seeking a self-motivated Appliance Repair Technician to diagnose, troubleshoot and repair domestic premium appliances at customer locations in the Washington area. The role requires 100% local travel, a valid driver's license and strong communication skills.

Responsibilities include traveling to customer sites to repair equipment, installing and instructing customers in proper use, maintaining the company vehicle and completing warranty documentation.

Qualifications

• Must have strong customer service orientation and communication skills.
• Proficient with Microsoft Office and basic computer skills.
• Ability to read and follow technical instructions and manuals.
• Capable of multitasking and managing time effectively.
• Able to work independently and in a team, with a professional demeanor.

Responsibilities

• Travel to customer locations to diagnose, troubleshoot and repair Miele equipment using factory training and manuals.
• Level and adjust equipment including plumbing, gas and electrical connections.
• Install and instruct customers on proper use of equipment.
• Maintain organization and upkeep of company vehicle, tools, and equipment.
• Complete service calls and warranty documentation accurately and timely.
• Maintain parts inventory by ordering replacements as needed and conducting inventories.

Skills

Customer service

Communication

Microsoft Office

Problem solving

English comprehension

Multi-tasking

Team player

Self-motivated

Education

High school diploma or GED

Job description

Come join us! We are currently seeking qualified candidates in the Washington area. We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.

Your Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

What we're looking for

• 100% local daily travel required
• A valid driver's license
• High school diploma or general education degree (GED)
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Working Conditions

• Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals On occasion, may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Frequently work with bio-hazards for Commercial Technicians only

Physical Requirements

• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally

The salary range for this position is $54,000 to $80,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Discounted gym membership
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug‑free workplace. EOE/AA:M/F/D/V