Appliance Repair Technician

Miele Incorporated; San Francisco (CA); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k with company match

PTO + holidays

Discounted gym membership

Employee Purchase Program

Job summary

Miele Incorporated seeks an Appliance Repair Technician to represent our brand at customer locations, diagnosing, troubleshooting and repairing domestic premium appliances.

You will travel to customer sites, level and adjust equipment, install units and train customers on proper usage, while maintaining company vehicle, inventory and warranty documentation. A valid driver's license and strong communication skills are required.

Qualifications

• 100% local daily travel required
• A valid driver's license
• High school diploma or GED
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

Skills

Communication skills

English reading/writing

Multi-tasking

Team player

Self-motivated

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills. We are seeking an Appliance Repair Technician to represent our brand at customer locations while diagnosing, troubleshooting and repairing our domestic premium appliances.

Your Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

What we're looking for

• 100% local daily travel required
• A valid driver's license
• High school diploma or general education degree (GED)
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Physical Requirements

Ability to sit, walk and crawl occasionallyAbility to stand, squat, kneel and dexterity to bend/twist neck and waist, frequentlyAbility to use hands repetitively and power/simple grasp constantlyAbility for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantlyPhysical ability to lift, pull and push products up to 50 pounds frequentlyPhysical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionallyAbility to carry items up to 6 feet occasionally

Work Conditions

Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportationMay occasionally walk on slippery or uneven surfacesMay have exposure to dust, gas, fumes or chemicals On occasion, may use special visual or auditory protective equipmentWill occasionally climb stairs and work off elevated surfacesFrequently work with bio-hazards for Commercial Technicians only

Salary range

The salary range for this position is $50,000 to $69,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

Comprehensive health, dental and vision insuranceWellness discounts on medical premiums100% covered life and long-term disability insurance401k with company matchPTO + holidaysDiscounted gym membershipGenerous Employee Purchase ProgramWellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug‑free workplace. EOE/AA:M/F/D/V