Appliance Repair Technician

Miele Incorporated; Miami (FL); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with company match

PTO + holidays

Wellness discounts

Job summary

Miele Incorporated is seeking a motivated Appliance Repair Technician to represent the brand at customer locations in the Miami area. You will diagnose, troubleshoot, and repair premium domestic appliances, travelling locally to each site and educating customers on proper use of equipment.

The role requires basic plumbing/electrical knowledge, strong computer skills, and the ability to handle multiple tasks while delivering excellent customer service.

Qualifications

• High school diploma or GED required.
• Valid driver’s license required.
• Knowledge of basic plumbing and electrical skills.
• Able to travel locally and work in customers’ homes.
• Strong computer skills including Microsoft Office.

Responsibilities

• Diagnose, troubleshoot and repair Miele appliances at customer locations.
• Level and adjust equipment including plumbing, gas and electrical connections.
• Install and demonstrate proper use of equipment for customers.
• Maintain organization and upkeep of company vehicle, tools and equipment.
• Complete service calls and warranty documentation accurately and timely.

Skills

Plumbing basics

Electrical basics

Microsoft Office

Math skills

English literacy

Customer communication

Team player

Self-motivated

Education

High School Diploma or GED

Job description

Come join us! We have a fantastic opportunity in the Miami, FL area for a self-motivated, customer-oriented person with excellent communication skills. An Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.

Key Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

Requirements

• 100% local daily travel required
• A valid driver's license
• High school diploma or general education degree (GED)
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Working Conditions

• Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals
• On occasion, may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Frequently work with bio-hazards for Commercial Technicians only

Physical Requirements

• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally

Compensation

$50,000 to $69,000 annually

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V