Appliance Repair Technician

Miele USA; San Francisco (CA); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k with company match

Generous Employee Purchase Program

PTO + holidays

Job summary

A leading appliance company in San Francisco is seeking a skilled Appliance Repair Technician to represent the brand at customer locations. The successful candidate will travel locally to diagnose, troubleshoot, and repair premium appliances, maintaining high standards of customer service. This role requires a valid driver's license, strong communication skills, and basic plumbing knowledge. The salary range is $50,000 to $69,000 annually plus bonus, along with comprehensive benefits including health insurance and 401k with company match.

Qualifications

• Ability to read, write and comprehend instructions in English.
• Self-motivated and able to manage difficult customer situations.

Responsibilities

• Diagnose, troubleshoot, and repair Miele equipment.
• Install and instruct customers on equipment use.
• Maintain parts inventory and complete service documentation.

Skills

Excellent communication skills

Basic plumbing skills

Good computer skills

Ability to multi-task

Customer-oriented

Education

High school diploma or GED

Job description

We have a fantastic opportunity for a self‑motivated, customer‑oriented person with excellent communication skills. We are seeking an Appliance Repair Technician to represent our brand at customer locations while diagnosing, troubleshooting and repairing our domestic premium appliances.

Your Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
• Level and adjust equipment to include plumbing, gas and electrical connections.
• Install and instruct customers on the proper use of equipment.
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items).
• Complete all service calls and warranty documentation in an accurate and timely manner.
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required.
• Maintain the delivery truck in safe and working order.

What We’re Looking For

• 100% local daily travel required.
• A valid driver's license.
• High school diploma or general education degree (GED).
• Knowledge of basic plumbing and electrical skills.
• Good computer skills with knowledge of Microsoft Office.
• Ability to apply concepts of basic math.
• Ability to read, write and comprehend instructions, correspondence, and memos in English.
• Ability to multi‑task.
• Ability to work professionally with colleagues and be a team player.
• Ability to manage difficult customer situations.
• Must be self‑motivated, customer‑oriented person with excellent communication skills.

Working Conditions

• Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation.
• May occasionally walk on slippery or uneven surfaces.
• May have exposure to dust, gas, fumes or chemicals.
• On occasion, may use special visual or auditory protective equipment.
• Will occasionally climb stairs and work off elevated surfaces.
• Frequently work with bio‑hazards for Commercial Technicians only.

Physical Requirements

• Ability to sit, walk and crawl occasionally.
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently.
• Ability to use hands repetitively and power/simple grasp constantly.
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly.
• Physical ability to lift, pull and push products up to 50 pounds frequently.
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally.
• Ability to carry items up to 6 feet occasionally.

The salary range for this position is $50,000 to $69,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

• Comprehensive health, dental and vision insurance.
• Wellness discounts on medical premiums.
• 100% covered life and long‑term disability insurance.
• 401k with company match.
• PTO + holidays.
• Discounted gym membership.
• Generous Employee Purchase Program.
• Wellness and volunteer programs.

Miele is an Equal Opportunity Employer and supports and enforces a drug‑free workplace. EOE/AA:M/F/D/V